Embrace | Pet Insurance Review

The usual turn around time on a claim is two weeks or less. The last pair of claims did take longer than normal, however, I was up to date during the process . I the year I have had Embrace no claim was denied. Thanks!

Dealing with Embrace is about 100x easier than dealing with my own health insurance company. If it's a legitimate claim, they reimburse you, no hassle, no questions. And we’ve agreed on everything that would be considered legitimate so far.

I HAD A VERY LARGE BILL DUE TO A BLOATING INCIDENT..OVER 3000.00 AFTER MY DEDUCTABLE THE COMPANY PAID 2000.00. NO OTHER COMPANY HAS THE KIND OF COVERAGE ..MANY WOULD NOT HAVE COVERED THIS PARTICULAR KIND OF EVENT.

This was my first experience using our coverage. I have 3 cats who have been covered under Embrace for 3 years . They have a $1000 deductible, but $10,0000 in coverage. A lot of people told me that pet insurance is a rip off but I wanted to give it a try. Pet care now can do so much, but it can get pricey. I never want to make "the decision" just because I can't afford the pet's care. This summer Napster began to lose weight but there was nothing else obviously wrong. He needed very comprehensive blood work, some medications, X-rays, and an abdominal ultrasound. Although we still aren't entirely sure what it was, we know for sure what (bad things) it wasn't and his weight has stabilized. He exceeded his deductible, and Embrace reimbursed me their share. It took a little longer than expected to handle the claims but they emailed me regularly to let me know they were working on it. They did what they say they will, without any hassle. I have recommended them to several other pet parents I know.

We have been customers of Embrace for almost 2 years. Up until September 2013 we were completely satisfied. Our claims for both Wellness and medical were processed quickly and efficiently and generally had our claim satisfied within 7-10 days. However in September of 2013 the company switched to another provider and currently we have two submitted claims one for Wellness on 9/27/13 and one for medical on 9/30/13 as of this date we still have not received our reimbursement. A policy holder should not have to wait 30 days for a claim to be processed. We have pet insurance to ease the burden of out of pocket expenses. When it takes 30 days (or more) to receive refunds it does little to ease the burden. We will be exploring other insurance providers who offer a similar plan but with expedited claim reimbursement. The Villa’s Saratoga Springs, NY