Embrace | Pet Insurance Review

So happy that I found this insurance. The people that have worked with me since I enrolled have been nothing but amazing! Responded to my emails within 24 hours or less, validated my frustrations, and did everything they could to help me. If nothing else I feel better knowing that I have them looking out for my dog. Even though my claim was to early to get money back, my customer service rep got me 50+ dollars back almost immediately because of my wellness rewards. Enough said :)

Embrace has handled every claim that I've had with no problems. You can customize your plan to make your premiums higher or lower depending on what you choose and you can choose any vet that you want. I highly recommend Embrace.

TOOK TOO LONG TO RESPOND TO MY CLAIM

I have been with Embrace for a year and a half and so far have been pleased.

We have now been EMBRACE customers for about 180 days--and I must say I find them to have misrepresented the quality of their service and to have little or no regard for their clients or their client's pets--but only in their profits.We started as monthly auto bill specifically to see how they would do--in my view they fail in their claims handling processes--where they threatened not to honor our legitimate claim if the VETS OFFICE--over who we have no control--did not give them a special history within a very short period of 10 days. I find that approach to be EXACTLY THE OPPOSITE of the type of service they have represented--and so we will be discontinuing our coverage and instead putting the monthly amount into a savings account for our pet--where I can make the decisions whether her treatments are justified--not some petty bureaucrat at this lying firm.