Embrace | Pet Insurance Review

I recently adopted an 8 wk old puppy and now at 15 wks she is healthty and happy. I had a Shepherd Collie mix before and used VIP insurance. I think insurance is a necessary and responsible part of pet ownership. The problem I had with VIP was their fee schedule. What they considered usual and customary fees were archaic. I have not seen some of their fee expectations in years. I love that embrace take a more resonable approch by setting their their fees regionally. I also got the wellness plan and love that I can choose from the services covered what I want to use this plan for.

Topnotch customer service. I had an issue with a claim and actually spoke to the CEO! That's true customer service.

This was my first claim submitted and I was quite surprised at the amount of return. They were very prompt and covered more than I thought would be covered. I was a little disappointed in that they didn't cover a certain medicine and test for his dry eye condition because it was a previous condition. I feel that this medicine and test, like heart worm and flea medicine, is a preventative medicine...it helps to prevent it from getting worse and costing more to cure or releave. But overall I so far can't complain.

I was very suprised by the quick response from embrace , the e-mail to help the process along made everything for us and our new pup a pleasant experience . I am very happy we decided to take Our beautiful Maltese Angel and put her insurance in your hands . We had a Maltese for 13 years before Angel and her dental alone ran sometimes in the hundreds every year ! Also your e-mails are very personal and sweet , being a business owner I appreciatate the customer care ! Thank you , Anne Candreva

We have had pet insurance since I first started watching Emergency Vets in 1996. We switched from our previous provider to Embrace for our new lab puppy after learning about it through DockDogs. Also I was becoming increasingly dissatisfied with the payment schedule, requirements, delays, and difficulty getting information from the previous provider. All of our experiences with Embrace have been positive--from offering a discount for up-front payment to prompt communication and reimbursement, common-sense culture, and good ol' Midwestern customer service! Any new pets in our household will be insured with Embrace.