Embrace | Pet Insurance Review

I recently switched my dog from VPI to Embrace and couldn't be happier. We are still new, but so far this has been the easiest company to navigate. Without going through an endless automated telephone maze, I can call and speak with a real, friendly, enthusiastic person who can answer my questions. Nobody likes dealing with insurance companies, but I have had nothing but positive interactions. They even told us when our vet's fax got cut off so we wouldn't lose any time submitting our initial health review. I get quick, attentive responses, and direct deposit reimbursement for wellness claims (easier than submitting a rebate - and so much faster). As a physician, I only wish that human insurance companies would be this easy to work with. We have not had any injury or illness claims to submit so far, but I anticipate they will be just as helpful.

I've been fortunate to not use our policy for anything other than routine exams and wellness items, but the service and attentiveness received by the Embrace staff have given me great confidence that should a larger problem arise my dog will be given the care needed without putting me out on the street. I just wish all MY insurance companies were as helpful.

I have been an Embrace policy holder for several years. Every time I need anything - from signing up, to updating cat and contact information, to filing claims - every interaction is positive. Everyone at Embrace has been helpful, friendly, and prompt. Veterinary care is very expensive, and even more so if you have to visit the ER, so my Embrace policy and their customer service has provided great peace of mind.

Embrace is amazing! They were fast and friendly when my great dane tore his ACL and had to have surgery. His surgery was hard but Embrace tried to help in any way possible.

We are very happy we chose Embrace Insurance. We have a puppy (7 months) and have had a few puppy problems that have added up. They are quick to respond when you fax them your vet bills-and send you an e-mail when the claim is in process. They also send you an e-mail, as to what was covered and send the check out quickly. Their customer service on the phone is very professional and helpful. I also purchased the wellness care and was glad I did. We are very happy with Embrace and would highly recommend!!! You never know what will happen and you want to be prepared-especially when it comes to your pet!!