Embrace | Pet Insurance Review

My 5 month old golder retriever needed surgery to correct a growth plate fracture on his left leg. Embrace processed my claim in a matter of days and I received payment in under a week. The customer service and response time was very fast friendly and professional for any questions that I had. The most important part was there were no surprises when it came to the reimbursement. I was reimbursed based on the plan that I signed up for. I would highly recommend embrace.

I just received an awesome news today. I filed a pre-certification for a root canal on my Italian Greyhound. He chipped his back molar and the live pulp was exposed...I needed the help quickly. This precertification was not supposed to be straightforward since they usually don't cover root canal except for canine teeth. However, one of the representative on the phone told me to at least try to file for it with the dentist's letter for justification. To be honest, I didn't have much expectation. I thought they'll just go by the books like any other insurance companies. Boy, I was wrong!! All representatives I talked to were so sympathetic for my Lucious and extremely helpful. They have expedited the decision process when I mentioned that the infection can spread further if we wait too long. Reimbursement is always fast too. I just love this company and the caring people who work for Embrace. They are sincere, polite, and extremely helpful. I feel safe with Embrace. I definitely recommend them to anybody! I gave 9 only because when I call to talk to a specific person I tend to get somebody else because the person is unavailable. I just have to explain the situation again, but it doesn't matter much since everyone overthere is so nice!

I am a vet tech and I use embrace to cover what my employee discounts do not. I have never had an issue getting things paid for, even with the latest products for heartworm and flea, or new vaccinations. I have known other companies to not remburse customers for those things. I also always get my money direct deposited in a short amount of time.

I've got 2 rescue pit bulls that love to get into anything and everything they can find. Recently my male Mason, had gotten a hold of a mouse that was contaminated with poison. We didn't know it was contaminated until a few days later his jaw swelled up twice the size of his head and he was bleeding profusely through his mouth. He was rushed to the emergency room where he had to have plasma and IV's just to make it through the night. In the morning we took him to his vet and spent another 4 days hospitalized. I filed my claim worried that it would not be accepted. I'm thankful it was because it has helped me so much!! Embrace staff is very understanding and has even emailed me to see how my pets are doing after their claims. They are awesome and I have told all of my friends with pets that they are the insurance to have!

This definitely helps pay the bills, even if just for annual wellness exams.