Embrace | Pet Insurance Review

Our Su-ZQ, a 2 year old female Shih Tzu, had an extremely bad itching problem that took the vet several visits to determine a course of treatment. We were lucky to get our vet visits covered and lucky to find the treatment that helps keep her problem to a minimum. Embrace responded quickly to settle our claims and followed up to make sure everything had been taken care of in a timely manner. We are very happy with Embrace Pet Insurance.

We purchased our first pet ins. policy on 3 dogs, 2/12. Initially, I was somewhat sceptical which was reinforced by the denial of an ear infection claim on one of our Labs w/pre-existing allergies, even though she didn't have a history of ear infections and her allergies are extremely well controlled w/Atopicia. BUT, when our other Lab got a small bowel obstruction and needed emergency surgery ($4,000), Embrace performed at a 10 out of 10 rating. The claims were processed in a very timely manner and the customer service at Embrace has been stellar. You always speak to a pleasant and well informed person w/out waiting. The Lab that had the obstruction surgery in Nov/12 is currently in surgery for a TPLO (knee repair). I submitted pre-certification info and heard from Embrace the same day approving the estimated charges($3,200). Embrace has been worth every penny we paid for the policy and more, because peace of mind, knowing that we can do the very best for our furry family members is priceless.

We adopted a rescue Mastiff last June and I was on the fence about pet insurance. I've had pets before and they never had any serious issues so I wasn't entirely convinced that we needed it.One trip to the vet and $450 later, we signed up and thank goodness we did. In the nine months that we've had our 110 lb bundle of joy, she's had three UTI's and the antibiotics alone are enough to make your jaw drop. If it wasn't for Embrance, we would be in some serious vet debt but they have come through each and every time. The customer service is phenomenal, they keep in touch via email to keep you informed of your claim status; I've always been able to talk to a real live person without waiting when I've called; the explanation of the benefits and the coverage is very straightforward. Working with Embrace is probably one of the most pleasant experiences I've ever had with a service company and I highly recommend using Embrace for your pets.

Imagine this: you buy an insurance policy, and pay your premiums. Then, you submit a claim, and the insurance company covers everything, exactly as specified in your policy. No tricks, no double talk, no deception. How often does that happen these days? With Embrace, it does. My dog recently had some benign skin growths removed, plus X-rays for a possible ligament tear. Embrace covered the surgical cost, the anesthesia, the hospitalization, biopsy, x-rays . . . everything, less deductible and co-pay. And, they did it fast. I did a lot of research before selecting embrace for my pet insurance. I feel that I made a great choice.

I just had my first claim and they were so helpful. Everything went smooth and I was taken care of and so was my dog. There insurance is very reasonable.