Embrace | Pet Insurance Review

I took my cat in for a mass on her foot, at the same time we decided to have her teeth cleaned. When I submitted the claim it was mixed for illness/injury and dental (I don't have dental coverage. We later found out she has cancer. Embrace denied the entire claim since part of it was for dental.I am extremely disappointed because it is obvious that Embrace has gotten big and cares only about profits now and not their customers. When I first started with them (several years ago) - I got full explanations of what was going on, was told what part of a bill would be covered and what wouldn't. A REAL explanation of benefits, not just - we're rejecting, sorry. Their customer service has really gotten bad - a trend I have observed over the last year or so.

We are new customers to Embrace and really feel we made the best choice by going with them. We submitted a claim under our wellness policy and had an immediate response from Embrace tellling us exacly what the process would be from there. We had a reimbursement check within 7 day. Excellent service, no squabbling about the cost of services in NYC!!

Best thing I ever did was get Embrace Pet Insurance for my 2 dogs.

I will be happy when the month of February is over. Brought my 8 year old goldent to the emergency dog clinic on a Sunday evening because he had diarreah for over a day and after feeding pumpkin, then holding back food, it continued. Noticed smearing of blood so we were off to the clinic. Having experienced this several years ago, his spending a weekend at the clinic and almost losing him, I wasn't going to wait. Comprehensive blood profile was done with electrolytes, complete blood counts, cPL snap test...and all with good results. Pancreas checked out fine. He was given a shot to allow stomach to settle and bolus administered (underskin hydration) and then he was allowed to go home. Since he doesn't run loose in the yard unless we are out there, since there was no one visiting to have given him something and we were towards the end of bag of food, it was diagnosed as colitis due to stress. Several factors were considered as to contribution to the stress -- being at vets week before for eye mass removal surgery, anesthesia, wearing the dreaded e-collar and even maybe a nosework class. The Embrace claim was handled quickly w/o any issues. I have recommended Embrace to many of my friends and family. They are great.

We were watching what looked like a skin tag growing up off of my 8 yr old golden's lower left eyelid. I made an appointment with the vet when I noticed it seemed to be getting larger. Glad we did. That's when we found that he had a small mass growing below the eyelid. We made an appointment to have it removed via laser. All is now well and the area is healing. This was the second similar incident. He had something similar a couple years prior. The entire amount of the surgery was covered by my plan as was the previous one. Thank you Embrace. Great Company.