Embrace | Pet Insurance Review

When I first purchased insurance all paperwork was emailed to me. I couldn't open documents and when I called to ask if they can send to another email, it was done within 5 minutes. No wait time when I call, I speak to a representative right away. I had my dog neutered on March 7, 2014. I faxed claim form to Embrace on March 10th. Received a check for $$400 for my wellness claim within 2.5 weeks. I had 60 days free pet insurance from the AKC. We actually had to use it as my dog ate my husbands eyeglasses and had to rush him to hospital. I sent my claim in the beginning of February. Still have not received a check. Go Glad I did not go with them. Would recommend Embrace. Thank you!!

This is the first time that I have submitted a claim with Embrace and they were efficient, fast, and very helpful when I did have to contact them. They also send a follow up to ask if my check was received. They go the extra mile.

I switched from VPI to Embrace. What a difference! The customer service at Embrace is wonderful. Reimbursement checks arrive very quickly!

I am so happy to write this review and say that I will tell everyone I know, and my vet, that I couldn't be happier with the way that Embrace handled my 1st claim. They were thorough, communicative, and prompt. They answered all of my questions, worked with my vet and I got my reimbursement check within 4 days of filing the claim. As I said... WOW!

When I got 2 kittens I investigated and read reviews on all the different pet insurance companies. After having a negative experience with ASPCA and my dog I was hoping that all companies were not the same and I could find quality insurance at a fair price. I decided to go with Embrace and their Wellness Plan. I submitted my 1st 7 claims together. Within 1 day I got an email confirmation of receipt of the claim. The following week i got an email saying my claims were processed and the checks were in the mail. Days later I received full payment for all 7 claims.