Embrace | Pet Insurance Review

In my case , I do not feel this insurance if worth it. By the time I met my deductable, the year is up and I now have another deductable. I have never collected a dime on the policy for illness. They are very prompt and nice people to deal with.

I am *extremely* happy with Embrace Pet Insurance. I am a recently-new customer; I have 2 rescued cats with special-needs but who are both healthy now thank goodness. One/female cat was born blind; one/male cat has PTSD from being terrorized on the streets from where he was finally rescued; both were 'feral' and both are the dearest pets one could ever know. I'd been dealing with customer-care meltdown at our local St. Louis Park, MN branch of Banfield Pet Hospital; massive turnover in staff and a new office manager nothing like the previous one I'd had such wonderful help from over the years. I was in the midst of changing to a new/local vet clinic, City Cat Clinic, which is great. That's when I heard about Embrace from a relative who'd just gotten it & was very pleased. I signed up my kitties & the service from Embrace has been just GREAT: so caring and personable, very prompt with my 1st refund check, and very helpful with advice and troubleshooting re: my timelines. I have used Embrace for my 1st/new vet appointment: annual checkup for my blind kitty girl, and all went smooth as silk - really a treat.I highly recommend Embrace and its tremendous "Embracer" online customer-service/claim staff to customers everywhere.

Embrace is very quick to let you know they received the claim and they process it quickly, too. This has been my experience with the Wellness Plan they offer and also the Accident Plan.

Fast response to our claim for charges - explanation of reimbursement amount, etc. is very thorough and clear.

We are new dog owners and wanted to make sure that our puppy was covered with the best insurance, at the best price. Embrace met our requirments, and I can say it's level of service has far exceeded our expectations. We have now made 2 claims for wellness visits, and I am more than impressed with the speed and efficiency of the reimbursement process. Our first claim of $85 was returned to us in 12 days (including mail time) on a paper check. I called Embrace and got set up for direct deposit for the future. Our next claim was for $285 for our puppy to be spayed, and microchipped. The procedure was on the 4th of January. I emailed in the claim on the 5th, and was notified on the 6th that it had been received, and being processed. On the 10th I got notice that it had been approved for payment. And today (the 13th) it had posted on my bank statement as an electronic deposit! I have no complaints on the service, or the turn around time on claims. Every time I have called the people answering the phones have been pleasant, and very helpful. This is the way customer service should be. Keep it up Embrace! I would only ask that Schnoodles be added to the 'breed' section of the pulldown menu. :)