Embrace | Pet Insurance Review

I had my first claim (for a wellness visit). I cannot believe how quickly I was able to submit the claim, and how quickly I received notice that it was issued! I feel very comforted at having this insurance for my buddy.

I received my puppy in August and signed up with Embrace that November. I must say that I am very pleased with them. There were a few issues with my address (I live in a PO Box village) but they were kind enough to send an apology gift certificate to Starbucks. Once I signed up for direct deposit, the claim returns were in my account the very next day. The are efficient, kind, and caring. Definately recommended!!

My cat has been battling Lymphoma the last 2 1/2 years. During that time Embrace was prompt (within 24 hrs) in sending me an email acknowledging that my claim was received and like the acknowledgment stated I got my payment within two weeks. Sometimes in one week. Embrace has been nothing but professional, prompt and courteous while we struggle with along with our cat to treat her illness.

I am not happy at all so far with Embrace. They began by requesting far more information about our new puppy than any other insurance company. I have a cat insured with VPI and they have paid all claims from the very beginning for that animal. Additionally, Embrace has a two week waitiung period after you sign up when there is no coverage at all. They have claimed that vet visits after the two week period were during the two week period, etc. Furthermore, you deal with several differnt people who all want more information on the same issues. Its like the left hand doesnt know what the right hand is doing. Very dissatisfied so far.+-

I have had experience with several other pet insurance companies. Yours is by far the best service so far. Katie's vaginal labial surgery came soon after we joined the plan. It was great to get a quick reassurance that you were working on our claim, a very clear summary of the costs we submitted, the costs you covered, and the reason for a small amount not allowed. There were no surprise reasons for noncoverage, no ambiguities, and no charges unfairly disallowed. I really feel that I can trust your company to live up to your promises and deal promptly and fairly with my claims. Thanks for great service so far! I will recommend you to others. I only wish you had plans for senior cats and dogs.