Embrace | Pet Insurance Review

I have had this policy for my dog for 6 months, previous to the policy he had been seen by a vet for a possible poisoning, he was dizzy and disoriented with nausea and lethargy for 2 days and no diagnosis was made. 2 weeks ago he got ill and had no nausea or vomiting and he was better within an hour but Embrace said since 2 of his symptoms were the same and 2 weren't its considered pre-existing and they won't cover anything for him now that causes any of those symptoms. They emailed me to tell me they've denied all 5 of his claims because they think he had a neurological issue prior to having insurance... funny thing is that the claims were for a hospitalization and several liver tests because that's what the vet thought his latest visit looked like. But looks like no matter what they're gonna find a way not to pay on most claims, BEWARE!!!! Customer service was rude when I asked about claims, I gave a 2 because I'm Guessing they don't post reviews with a score of 1.

This was the first time I made a claim on my chocolate lab, Bonnie. We discovered she had bone cancer in her leg and had to have it amputated. I was devastated but the people at Embrace were very kind in their manner and explained very clearly what my coverage was. Being the first time I had made a claim, it took about 3 weeks to get reimbursed, but friends who also carry Embrace had warned me about the delay the first time. After all your pet records are with Embrace, they say reimbursement is always within 2 weeks.

our poor bernese mountain pup broke her toe on christmas day of 2010. never in a million years would my husband and i have imagined how the next 6 weeks of our lives would be effected. everything started out just fine..."keep a splint on for 6 weeks and she will be all healed" said the vet. well, after almost daily trips to the vet because our pup refused to leave her splint alone...the bills added up and our pup now had more problems. due to the fact our pup wouldn't leave her dressing alone, she developed pressure sores and infection after infection. we tried everything and anything...pain medication, sedatives, big plastic lamp shade collars and inflatable collars and the medication didn't touch our energetic lil girl and the collars all fell victim to chewing. eventually our lil baby healed but it was a long road that drained our wallets. thankfully we were able to be reimbursed about a third of what we paid out of pocket. i simply submitted the vet bills and embrace literally took care of everything...easiest and most customer friendly system. laura b. and carrie h. took care of the claim for us so we didn't have to do anything except wait for a check...and now they will be waiting for more bills because bessie broke her toe again 3 weeks ago

I'm very happy with my decison to insure my new dog, Massiel, with Embrace. Their website provided me the precise information I needed to make my decision and to this date it has proven to be true. The reimbursements of my claims are not only timely but preceded by an email advising me they have been received and then another email alerting me of the mailing of a reimbursement check and its expected day of delivery. Having this kind of a response is a really pleasant surprise. And they always wish the best to Massiel in their communications! I have recommended Embrace to my friends and keep passing along their information to anyone looking to insure their pets. Embrace is a serious and responsive business and that's the kind of service I want for my pet. I'm a satisfied customer indeed.

This is my first time using pet insurance and Sammi (my kitten) is my first pet. With that being said, I did alos f research on the different insurances out there. I was most impressed with Embrace when they took the time to explain the policy in depth. Their customer service is first rate. I have only submitted claims for Wellness thus far, but the response and commuication has been amazing! Thank you Embrace! Life is busy enough and you help make things easier by being so on top of things!