Embrace | Pet Insurance Review

My dog had lumps and skin problems that required surgery.Embrace were really quick to refund most of the money. That one incident covered my policy costs for the year. Thanks !

I have only had Embrace for a couple of months, but so far very pleased. My dog has an issue with his ear and originally Embrace denied the claim as a preexisting condition. My vet was able to write a letter explaining how this issue differed from his previous one and they allowed the claim. Usually an appeals process with an insurance company is a frustrating and stressful experience. Not so here. The claims department kept me continually updated by email; they did not make me feel like I was trying to get something past them (as so many people insurance companies do when you appeal a claim); they promptly reviewed my claim; and provided full and accurate details about what charges were covered as well remaining deductible and copays. This is my first time using them, but so far I am impressed.

We have had insurance with Embrace for our Lab, Tyson, since we brought him home. We have always had great customer service, with prompt action and very friendly, knowledgeable representatives taking our calls.

We purchased Annie, our Golden Retriever, about 3 years ago. We were concerned about possible hip displacia, a common occurrence with the breed. We have never had pet insurance and thought this a good time to try. Well, we haven't had hip displacia but she has had a ruptured ACL, separately on both back legs requiring operations and therapy involving thousands of dollars. Embrace has accepted all of our claims speedily, without complaint and has demonstrated real interest in Annie's recovery. We are well pleased with Embrace and have recommended them anyone who has an interest

My Dog has a variety of orthopedic related issues and whether it was surgery, xrays and the follow on monthly medication, Embrace has covered the items I've submitted. This is my first insurance policy and it's certainly worked out in my favor. Very good customer service and claims have been paid without much delay.