Embrace | Pet Insurance Review

We've been with Embrace since 2009.Our little Doxie Zuzu wouldn't want any other pet insurance company (neither would her human-companions) helping her to remain healthy and happy. Having a Vet you know, trust, and use for your pet's primary health needs is essential. Having a pet insurance company that truly understands this and sticks with you every step of the way is the next most important thing; Embrace does just that. Luckilly for Zuzu, she hasn't had any relapses in her health since a benign mass was discovered in her spleen two years ago and needed to be surgically removed. Embrace, despite our being very new to their insurance, didn't hesitate to review her case and cover the costs at close to 90%. While we would have paid out the money to Zuzu's vet in a heartbeat (because we can't attach a price tag to our love for her), it was a couple thousand of dollars!!! Embrace made sure we could focus on Zuzu's well-being and recovery, not on our bills and finances. That was huge relief and very appreciated. Today, we continue to get Zuzu her routine annual wellness check-ups and keep her up to date on heartworm testing and vaccinations. Embrace's wellness plan covers a maximum of 200$ annually per policy period for this type of health maintenance. That's a tremendous relief on our wallets, and we have the peace of mind that Zuzu is being taken care of as best as possible. If you're shopping around for first-time pet-health insurance or perhaps you're cons

Before bringing our Great Dane puppy home, I did extensive research on pet insurance knowing that I would be living with a pure-bred Giant breed that is prone to many genetic conditions. I chose Embrace as they cover genetic conditions and now that Scout is 7 1/2 months old, she has already had 2 illnesses that are attributed to her breed as well as other health conditions that come along with puppyhood. Embrace has been wonderful in processing the claims quickly, putting together pre-certifications for surgery (she has had 2 so far) in under 5 days and sending our reimbursements in a timely manner. When I have called Embrace, the people that I have spoken to are knowledgable, caring and extremely helpful in answering any questions that I have had.

This is the most straightforward, know-what-to-expect company i have ever dealth with. the explanation of benefits is clear and easy to understand. Embrace could certainly teach the health insurance industry a thing or two (or three) about customer service!

This is my first claim with embrace pet insurance, I have had other expensive bills and decided to sign up for pet insurance as I do love my dog and would always get him treatment regardless of the cost. I have a labrador who likes to eat things he is not suppose to and I submitted my first claim and embrace paid just as the policy said it would. I did call a couple of times to check on my claim and the staff was very pleasant and helpful. Thank you Embrace

Although I could have submitted several other claims for my pet, I chose to carry the expense myself. Wanting only to use the insurance incase of an emergency. Well when I needed it the most it failed me. I don't know why I was surprised it is only acting like any other insurance company. Taking your money and giving you excuses in return. I will continue covering my pet with insurance at the end of the year but not with this company. No wonder my vets office had never heard of this company. I will go with their recommendation next time. I'm sure this won't be posted on your website but it should be.