Embrace | Pet Insurance Review

This is my first experience with a pet insurance company. I just wish I had done it sooner. I took Storm in to have a lump checked out and after the needle biopsy came back inconclusive he had surgery to remove it. My vet faxed in the claim forms, but I had neglected to sign it. The very next day I got an email stating this, so was able to sign a copy of the form, fax it back and about two weeks later I got a check in the mail. Thanks Embrace for following up so quickly and responding to all of my emails in such a timely manner.

We have had Embrace pet insurance for just a few months and I have to say I am so impressed with their personal touch. I can email them and they get right back to me, I receive personal emails about claims or follow-up. I've had one initial claim for my border collie lab mix ortho exam and it was processed quickly and efficiently. I appreciate their caring nature, a complete opposite from the the Three letter insurance company we had before! Thank you to all the Embracers, we look foward to a long relationship. I have recommneded Embrace to all my family and friends. Kathy

I have had nothing but good experiences with Embrace from the beginning. They have been helpful on the phone and quick to pay claims.

We have two Saint Bernard puppies. I knew from owning a Saint Bernard previously that the medical bills can add up quickly due to their size. The larger the dog, the larger the medical expense. These pups are almost 6 months old and both have had to have surgery for cherry eye. One of the pups spent a night at the emergency vet due to an allergic reation. We chose Embrace because they pay based on the amount the vet actually charges, not an "approved amount". The customer service has been excellent and we normally have a reimbursement check with in two weeks. I have recommended Embrace to many people from friends to people in the waiting room at the vet office.

Just purchased coverage, then two weeks later spent $550.00 getting my 10 month old spayed, microchipped and heart worm check with 6 month RX. Put in the claim and every time I received an e-mail from them I expected it to tell me what information I was missing, expecting them to tell me that I did not quite yet qualify for the wellness etc. I kept holding my breath, thinking that I was going to find out that this Insurance thing was stupid. Instead, I did keep getting e-mails, but only to tell me that they had received the claim and that all was being processed. Today I got an e-mail saying that the check, for the full amount of allotted refund of $400.00 was in the mail.. I am amazed. So far I am 100% pleased.