Embrace | Pet Insurance Review

I researched pet insurance quite thoroughly, and while I concluded that Embrace is a very good value, what sold me on it was all the consumer reviews about how good the service is. After having worked for many years in conjunction with the insurance industry, I know that lack of good service and claims representatives who don't care about doing the right thing can end up making a policy worthless. So far, the service of everyone at Embrace has not disappointed. Communication has been great and responses have been prompt. A plus is that it seems like everyone genuinely cares. Thanks and keep up the good work.

During the last 3 years, I have had consistently great service with Embrace. My claims have been processed in a timely manner and there are no hidden surprises! We are very satisfied and have recently insured our new puppy with Embrace!

I have 6 pets currently Embraced. This year, my 1yo was diagnosed with hip dysplasia and required a total hip replacement. Embrace was with us every step of the way, from the pre-certification (not required) to the initial surgery to the post surgical check-ups, and then when he was diagnosed with a lick granuloma after that! (Still working on healing from that.) Each claim was acknowledged, and processed quickly, and my reimbursements deposited to a speedy manner. With the last claim, there was a questionable covered charge that was initially coded as a wellness cost, but when I asked them to look into it they did so quickly and and covered it as it should have been with no issues. They are always very helpful and I recommend Embrace to everyone! Fabulous folks!

I have found EMBRACE to have friendly, responsive customer service. In fact, they are PROactive, which is extremely unusual--at least for human insurance companies! I have appreciated their "Keep in touch" approach, even when claims are processed a bit more slowly than they expect or would wish. In fact, the lag time was not bad at all. Great service!

Our 1 year old dog ended up getting very sick was in vet hospital for 2 nights, came home for 3 days and the same thing just not as bad. Went back in for a day. Resulting in over 1200 dollars in billing. Thank you embrace for rewarding our claims. Resulting in us getting back over 800 dollars that we wouldn't have without pet insurance.