Embrace | Pet Insurance Review

I recently submitted my first claim after having Embrace Pet Insurance for the past year. The customer service reps have ALWAYS very courteous, and they continued this positive experience for me by answering all of my questions about the claims process. I also received emailed updates about it as it passed through each department. I received my refund notification in the timeframe that I was given, and the Explanation of Benefits is very clear. This has been the most painless process -- I wish dealing with human medical insurance companies was so easy! Embrace is an incredible company that I highly recommend to anyone!

We had a very scary experience with our little dog, not to mention how expensive it was. We were very happy to have health insurance for her, and yes, Embrace paid everything we expected. They were, however, very very slow to review the claims, and even slower with payment. We received many apologies from them, but after months went by, I thought we had been forgotten. No worse than any other pet insurance company, I guess. At least we were paid in the end and that's what really counts.

Wonderful - helpful and courteous staff. Clear instructions to client to provide medical details in order to attain coverage. Very prompt review of claims.

After years with other companies I've finally found the best-Embrace. They're not only the fairest when it comes to coverage but are a pleasure to deal with-they go out of their way to help and care enough to make sure my dog had everything she needed.

I've carried pet insurance for several years, and never had to make a claim, so I was apprehensive when my dog tore her CCL and needed surgery. I didn't know whether the claims process would be arduous, or whether coverage would be denied for some arbitrary reason. Turns out I had no reason to fear! Embrace honored my claim, and kept me apprised of the status throughout the process. The staff also reached out to check on us a month after the surgery, to see how my dog was progressing - a very kind gesture. I recommend this insurance company. No pet of mine will ever be without Embrace coverage.