Embrace | Pet Insurance Review

My husband and are proudly owned by a 20 month old St.Bernard, Sadie Mae.We do not have children, so she is our baby girl.Right before Sadie chose us,I had retired, so I began researching all pet insurance companies. We chose Embrace and we are thrilled with our decision. A few months ago,Sadie was diagnosed with severe hip dysplasia in both hips. She is covered under her Embrace policy and they have paid all claims. Tomorrow, Sadie is going to Cornell University to receive a total hip replacement on one side.If we did not have Embrace,we would have to empty our savings account. We are scared and nervous about Sadie having major surgery and even more concerned about getting her through the 3 month recovery period, but at least we do not have to worry about where the money is coming from. The estimate is 6 to 8 thousand dollars. We recommend Embrace to all of our friends. We tell them they do not want to deny their pets medical care because of the expense. We are also owned by Stella Rose, a Golden Retriever, and Brady Lee, a Shih-Tzu, who are both also covered with Embrace.

Unbelievable service. Quick payment. They even cover congenital defects!!

I am very impressed with Embrace approach to claim reimbursement. Not only they processed our claims in a short amount of time, but when they had a "back-log" of claims during holidays season, they kept following up with us, letting us know they recieved our claims and are working on them. That means a lot to us, just knowing they are not ignoring or forgetting their customers. I haven't had to follow up with them or "chase" after them a single time and I believe this to be a great customer service.

When I received my second Service Dog - a healthy, beautiful black lab, I knew one of the most important things I had to do was research pet insurance. My first service dog had too many pre-existing conditions (since she was a rescue and had health issues when I got her) and insurance wasn't possible at the time. After researching a lot of companies, I decided on Embrace. I made a great choice! In December, my healthy Service Dog was not acting herself. Initial tests pointed to cardiac concerns, but with further tests were ruled out, and medication cleared her symptoms. I was so thankful! She has Crystalluria, but this is manageable. Embrace was there every step of the way with excellent customer service! Thank you!

Embrace has been very easy to work with. I've had a few small claims and all have been quickly approved. I would recommend Embrace.