Embrace | Pet Insurance Review

I bought Embrace insurance because of the reviews from their customers. The feedback is postive about the insurance, the coverage and customer service. I felt really confident when I purchased the insurance, I found security that my dog would be okay no matter how small or large amount of medical care he needed. Unfortunately I neeeded a large amount of care within the first 5 months after my dog got ran over by a car. Leaving out tons a detail, my claim was first denied than approved. After a little go around, I felt the Embrace Rep. really did care about my dog receiving care. I spoke to several customer care and all where pretty polite even when I was falling apart crying on the phone about my dog's accident. Once the claim was approved I was relieved that my dog could be saved because I could afford to give him the medical care he needed. Without Embrace insurance, I would have no other choice but to put my dog down. Therefore I am thankful for the customer care rep. who worked with me through this hard time. Every since this accident happened, I tell everyone when I am in the vet( alot since the accident) about Embrace, even though the vet pushes another insurance. When I talk to other pet owners I ask them if they have pet insurance, and stress the importance of having them and how Embrace is an idea insurance. When giving my overall rating I would love to give a 10 but I have to be honest, the original denial of the claim was beyond stressful. Therefore I will have t

I appreciate the "Claims Embracers" emails and always being kept informed during the processing of the claim. I am very happy about that and very comfortable with the turn-around time of claims submitted.

My first experience with pet insurance has been with Embrace. I was very hesitant about signing up for it, thinking that it would be a waste of time and money. I assumed that any pet insurance company would say that they would cover something, but when it came down to it, they would find a loophole to not pay. Not Embrace. Our dog, who is only 3 years old, unexpectantly started having problems with her legs. Come to find out, she needed surgery on both of her knees. The Embrace staff could not have been nicer or more efficient. They helped us through the whole claims process and in the end, they paid everything that they said they would. I would recommend Embrace to anyone that would do anything for their pet. For myself, I would never be without pet insurance again bewcause I wqould do anything for my dog's health.

I only wish people health insurance was as good as Embrace. My claims are acted on quickly and accurately. In addition, they are explained so that I'm clear what I'm getting and why. Also the Wellness system insures that my cats stay healthy because I am encouraged to get care for them because it doesn't cost so much with a Wellness refund.In sum, I'm glad I found Embrace.

This is the first time we've had pet insurance, and we've only had our kittens a few months. We got Embrace at the recommendation of our vet, and have only had one claim so far for Wellness Visits. (The Wellness add-on is a steal if you know you have vaccines, de-worming, or the like to complete with kittens or puppies. For $149 you get $200 of reimbursement without any deductible, so it's free money. I suspect it's worth it to Embrace because it keeps you doing those well-visit exams and is likely to catch small issues before they turn into major problems.) Anyway, given that you can check the status of your claim on the website, I hardly expected to be sent emails when the claim was received, when it was processed, and a follow-up making sure the check had been received. What great service! Would highly recommend -- the claim process was painless and if anything CS seems to overcommunicate -- a good problem to have.