Embrace | Pet Insurance Review

I am extremely happy that I have chosen Embrace for my dog's pet insurance. I have never worked with a company that is so accommodating. I've never have a problem with any of my claims. Whenever I call customer service, they are very thorough and willing to answer any questions I have. I recommend it to all my friends with dogs.

When I decided to purchase health insurance for my two pugs I researched most of the plans that were available. Embrace offered the most flexibility in terms of customizing the plan. I was able to choose dental prescription benefits, the co-payment, deductible, and the yearly maximum that seemed best for our needs. Most insurance plans seemed to top out at a much lower yearly limit, $5,000- $7,000 as opposed to $10,000/yr. offered by Embrace. Also, there is no sub-limit for continuing care. This has become a very important feature since my 8 yr. old pug was diagnosed with cancer. She has a serious mast cell tumor on her muzzle which required tricky surgery to remove. She will also require radiation and follow-up monitoring. Her prognosis looks good because with insurance I can afford the best possible treatment for her. The re-imbursements are made in a timely manner, which is important because all Vet bills have to be payed when services are rendered. I don't need to delay treatment because I'm waiting for an insurance payment to help pay for the next round of Vet bills.

I get the feeling they are a little disorganized but, overall, I am like this company. Their staff seem very concerned and willing to help.

Not reading my policies (we have 5 dogs covered with Embrace), I recently submitted a huge bill for our oldest going back almost a year for five surgeries and alot of rehabilitative therapy (about $15,000 worth). While I was very nicely informed that I should submit claims within 60 days of incurring the costs (I'm sorry! I'll do that in the future), Embrace very quickly reviewed the expenses and reimbursed $5,000, the maximum on the accident policy for this dog. While I had hoped for more, this is exactly what was allowed (again, I had neglected to read the policy), and it was paid promptly with no hassle. And it came with personal notes from two Embrace employees, asking how my dog was doing, expressing genuine concern. I doubt any other pet insurance company could do as much as Embrace does!!!

YOUR COMPANY DOES EXACTLY WHAT THE NAME IS ALL ABOUT. IT EMBRACES YOU WITH LISTENING TO THE CUSTOMERS BY TREATING EACH ONE WITH THE CARING, COMPASIONATE, AND UNDERSTANDING THAT WE NEED. I AM 67 AND RECENTLY SENT IN MY LITTLE GIRL'S MEDICAL BILLS THAT I HAD NOT TAKEN CARE OF FOR SOME TIME BECAUSE I WAS GOING THROUGH BREAST CANCER TREATMENT. THE GIRLS I SPOKE TO ABOUT IT ADVISED ME AND WERE VERY HELPFUL AND SUPPORTIVE TO ME. I CAN'T BEGIN TO TELL YOU HOW THANKFUL I TRULY AM AND HOW MUCH I APPRECIATED THEIR HELP. I WILL BE MORE THAN HAPPY TO TELL EVERYONE ABOUT HOW WONDERFUL YOUR COMPANY IS AND THE FANTASTIC CUSTOMER SERVICE I HAVE RECEIVED EACH TIME I SPEAK WITH YOU. THANK YOU AND GOD BLESS YOU ALL!!!!!! MORE THAN SATISFIED.......HELEN