Embrace | Pet Insurance Review

Once again I have received a superbly prompt and professional processing of my claim for one of my kitties. Laura Bennett is great! I am very happy with the work of the Embracers, and with the direct deposit of the refund being so convenient and quick. The one exception to my otherwise excellent experiences is that I believe a medically-prescribed item for my cat should be covered which isn't: Kristalose is being called a "supplement" - but in the case of my cat it is being used as a medical *treatment* for serious constipation tendencies. The Kristalose is necessary *in addition* to my cat's prescription food specifically designed to aid her digestion. I was unpleasantly surprised that the Kristalose is not covered, especially because it is *prescribed* by my cat's veterinarian and I have to buy it about every 2 months on an ongoing basis or my cat starts getting *sick.* So while usually I give Embrace a "10" in my ratings, this time I'll have to go for an "8" because of the Kristalose non-coverage issue.

Our cat just had yet another surgery and theraputic cancer fighting vaccine to combat his maligent melanoma. Embrace approved the claim with out any hassel. They really have been a great company to do business with. We couldn't be happier.

I have not been treated so well in as far back as I can remember and I am nearly 55.Very caring representatives, responsive customer service, tremendous follow through and follow up. Embrace does just what they say they will do. I am very impressed and so appreciative.

This is a company concerned with customer care and service. Because they were running a little behind (or slower than normal), they kept me apprised by letting me know my claim was not forgotten. That made me very happy instead of wondering and having to "bug" them for a status. I am very happy with Embrace and have recommended them to friends and family.

I am so glad that we have our dogs insured with Embrace. This is my first experience with pet insurance, and the customer service has been amazing!! I really feel like the people working on my claims care about my dogs. Additionally, my claims have been processed so quickly, and I really have nothing bad to say about Embrace. If you are looking for pet insurance, this is a great place to stop (and stay).