Embrace | Pet Insurance Review

My cat had what's called "entropion" (her eyelashes were growing in instead of out scratching her cornea) which required surgery to both eyes at the cost of 1,300+. I faxed a claim and within 1-2 business days I received an email saying the claim was received and some seven days later I received the reimbursement. I have nothing but good things to say about Embrace in the six or so years I've been with them and the claims I've filed for three cats. No run around and no delays, always got the check within two weeks. Just like they tell you.

After going back and forth whether to purchase pet insurance, I am happy I did! Customer service has been responsive and prompt and this insurance coverage is totally transparent. There are no secret charges or suprises! Thanks Embrace!!!

I generated an online quote with the coverages I was comfortable with. After a couple of e-mail exchanges to answer some of my concerns, I purchase the policy online, no problems. When I submitted my first claim weeks later, I got an e-mail back saying that the procedure wasn't covered! It turns out I made a critical error when selecting coverages online. Out of luck? Not at all. They looked past my bumbling and offered to reformulate my policy to what I had intended it to be, and made it retroactive. Not only that, they applied a discount I had not previously known about, so my monthly premium dropped a few bucks. Bottom line, great customer service. Hopefully the claims process is as impressive.

I purchased Embrace pet insurance for the peace of mind that I have protection on both of my dogs in case of emergencies. Thankfully, they have not had any injuries, but the wellness benefit we receive has made purchasing insurance more affordable. I receive immediate responses to my claims and it is very easy for me track my claims. I really like Ebrace's customer service.

Embrace was very prompt at handling my claim.