Embrace | Pet Insurance Review

Processing claims was a bit more timely of a process than I expected, but was always kwpt up to date with terrific customer service!!

We have a wonderful chocolate lab named Otter. While playing with him, we noticed a small abscess above one of his canine's in his mouth. We immediately took him in to the vet and were told it was likely a foxtail. We scheduled time for him to go and have it removed, but they did not find a foxtail. The vet took a biopsy and a culture, but given that he is only two years old, we were not too concerned that it would be cancer. When we got the news two days later that it was in fact Squamos Cell Carcinoma, a very aggressive skin cancer type cancer, we were beyond devastated. Thanks to Embrace, however, we were able to go in the next morning and meet with the surgeon to discuss our options. As we caught it so early, the cancer was still confined to the local area in his mouth, so the plan was to remove the cancer, which meant taking out part of his jaw. 4 business days after the diagnosis, Otter went in for surgery. Of course it is very difficult to see your dog in confusion and pain after surgery, but we knew we did the right thing. Given the magnitude of the surgery, Otter recovered surprisingly quickly and was back to himself within a week. The best news came, however, when they confirmed that the margins were clean on the area that they removed and that they were able to successfully remove the entire cancerous area. Having Embrace helped us make all the right decisions for Otter without having to worry as much about the financial implications. During times like

Thank you Embrace. We have had our policy with you for about 18 months and this was our first claim. Everything was so easy! The communication was great w/ emails at every step of the way. I only wish our medical insurance for the people in our family was so upfront and well organized.

I appreciate the email telling me my check is in the mail and how much it will be. I just wish I could sign up for direct deposit online, as I cannot call in during your office hours. And I really need my refund now.

Our pet mini schnauzer, Viki, had a frightening experience a few weeks ago.After a few minutes of ball playing, She could not walk without falling down and was completely disoriented. We took her to the vet the next day who recommended we take her to a heart specialist. She was diagnosed with bradycardia. I have never heard of that heart issue. He said she could have another episode but can't tell when. He also said to be mindful of this when she plays. She is fine now but we were indeed worried. Both vets sent reports to Embrace and within a day or two we were notified that a claim had been made. We received a check within the month. I was very pleased with the quick response and indeed have peace of mind knowing that we are dealing with such a responsive company. Embrace Pet is the way to go!!