Embrace | Pet Insurance Review

The customer service is exceptional. Rachael made it so easy for me to add another dog to my account. I am very happy with the insurance.

Always great service. Friendly, knowledgeable staff. A pleasure to do business with.

I adopted a senior dog when he was 9 and ended up switching insurance to Embrace early on because their rate was super competitive. That choice came with a bunch of other perks. The submission process was simple. The reimbursement criteria was clear. Any staff I dealt with were super helpful. The last 2.5 years of my dog's life were a lot, medically speaking. He beat lymphoma and lived a really long time with kidney disease (with a bladder stone removal surgery in the middle!) And because I had this insurance, I never had to make a decision where money was a factor in whether I could help my dog continue his fight to keep living. My only criticism is that their app and upload technology have become increasingly difficult to work with. I can't even use the app to submit a claim without it crashing. I would strongly encourage them to allocate some resources to improving this essential piece of their infrastructure.

Most insurance is the same, similar costs and similar coverage. What makes a provider stand out is how they treat you. If you call Embrace you will speak to a person within minutes and they will be kind and helpful. When you make a claim you'll get a response within days and the payment then or soon after. Some other place may have a slightly cheaper rate but no where else has this level of customer service!

The insurance is okay. Verify you have the correct zip code with them. Mine went unverified for a year and I called to quote adding another dog and because my zip code was wrong my rate went up $16 per month.