Embrace | Pet Insurance Review

Customer service is great, I had no issues. Walked me through on how to use the app and took care of any questions or concerns I had.

This insurance will do anything and use any excuse to not pay claims. We have an adopted pet that was abused. So, they denied a claim for his allergies that he developed later due to the grass type in the yard. They decided that it was a pre-existing condition because they “ found lesions” in the vet report from the rescue. We appealed and our vet wrote a letter saying that the lesions were not allergies but due to abuse. Then , they said that he was viewed by our vet 2 days before the back out period!! All of that of course without talking about the premium increase! My daughter had 2 pets on the insurance, my son had one and we had 2. We all canceled!! It is a scam. Instead of paying premiums to them, I will put the premium in an account specially dedicated to dog care. No so called pre existing condition on a rescue dog, deductible or co-pay!

The best pet insurance ever. You have been taking care of my dog Camelo since he was born.

Very easy steps to follow for submitting a claim. So much better than having to mail in information.

While issues with my claim have been resolved it took an inordinate number of back and fourths to resolve the issue. I will give Kudos to agent Reagan B who truly went the extra mile to help resolve my issues. Had, Embrace informed me that they had split my claim into two claims and back dated the first. This was the source of all the confusion and frustration on my part. This was a far better experience than my two previous interactions.