ASPCA | Pet Insurance Review

This was my first time gettin g pet insurance for a pet and wanted to wait until I had to use it to write a review. Well I just had to use it and honestly I am SHOCKED at how quickly my claim was processed and how easy it was. I was prepared to jump through hoops, as we often do with insurance, but it was easier than my own health insurance. I would absolutely recommend this to anyone with a pet!

WOW! I was really hoping this insurance company would be the right fit. THEY ARE LIARS AND SCAM ARTISTS! I called repeatedly before I bought my insurance and was told the dental cleaning would be covered. IT WAS NOT because of "pre-existing conditions" I repeatedly asked about the Pre-existing dental issues and was told it would be covered. IT WAS NOT. ALSO, when I did get reimbursed, I had my account set up for a direct deposit. When I talked to someone on the phone they said they deposited it but my bank rejected it. MY BANK NEVER RECEIVED ANY DEPOSIT AND IT WAS NOT REJECTED! THEY LIE ABOUT SENDING MONEY! THIS IS THE WORST EXPERIENCE I HAVE EVER HAD! I did talk to your "customer service" and it was an absolute joke. Unless you're willing to include pre-existing dental care LIKE YOU PROMISED WHEN I TALKED TO YOU BEFORE THE PROCEDURE, I have nothing more to say other than I will be looking for new insurance that DOES NOT SCAM CUSTOMERS. How do ya'll sleep at night? Your BS "care" is just that.

I have been with the company for 2 years and am so far satisfied. The only complaint I have at this time is when I have to call the company to ask a question I absolutely can not understand the person on the other end of the line, I guess to cut costs these positions have gone over seas to foreign countries. I previously was very pleased to talk to the ASPCA call takers as they obviously lived in the United States and could be very well understood. Very frustrating to try to talk to someone that cannot be understoodf.

I took my cat Persey into the vet on Thursday and the following Wednesday, ASPCA insurance credited my bank account with the amount due for my coverage. I've never seen a faster turn around in repayments. This insurance has been a godsend for me and my cat.

HORRIBLE coverage--hardly covers anything and this company has the gall to charge customers $127 per month! Absolutely USELESS insurance! Additionally, keeps hounding customers to submit health records even when customers have submitted all health records and STILL hardly covers anything, which ends up costing consumers MORE money than not having insurance.