ASPCA | Pet Insurance Review

All this week, it was one problem after another and therefore why I am getting rid of this insurance and have already found another. First problem was when I went online trying to find out the cost of adding three more pets. When I clicked what would be to review the cost and selecting my payment method and apparently it was to sign them up! I have never ordered online and not be taken to select the payment method. It used the one i had previously paid with and I am no longer continuing to bank with them so had no funds to cover the charges. I immediately called and was just basically told by your not so friendly reps that it was my fault because I clicked the add button! I removed the added pets and asked for a refund. I also asked to be refunded the $35 overdraft fee this caused. I was told they don't reimburse those and it was my fault they told me again. How can it be my fault when I had no intention of drawing from that account if I had been asked. The next thing I learned after submitting two claims was that you only reimburse after I've paid it off!! Then why do you bother asking me where I want the payment sent???? To me or my vet???? Why would I have you send it to the vet if I've paid the bill?

I feel like I have to correct my previous review for ASPCA. I gave them a review of 3 stars and complained about the delay in reimbursement. I did the review before I called them - which I should have done in reverse. One simple phone call straightened everything out. Next time, I will call first.

I really wanted to give a 5 star review, but I just can't. Signing up for the insurance for our 3 dogs was easy - fill out the questions and pay the fee. However, what isn't easy is getting reimbursed for vet visits and treatments. ASPCA says they need records for our dogs. Our vet says that everything has been sent. It's bad enough to have a sick dog. All we care about is getting them better. But thinking that having ASPCA insurance was going to 'ease the pain' of the bills so far isn't quite what we thought it would be.

We just like the fact that we have coverage on our precious family dog.

No hassle reimbursement! Love the quick, easy, and convenient way of submitting claims.