ASPCA | Pet Insurance Review

Just like other insurance companies... ASPCA barely covers anything. Preventative care is a waste of money as well. They give you pennies for vaccines and don't even cover the total cost of exams. The monthly premium isn't worth it. Better to just save that money and put it towards the future vet bills. I have claims that were denied because of preexisting conditions. I have NEVER taken my pet in for what they describe as a preexisting condition. To make matters even more frustrating YOU have to contact a separate entity and file a complaint. Seriously, just avoid ASPCA insurance and save up some money every month instead of paying for a plan that will barely cover anything and if it does you'll get pennies.

Back in August my dog started coughing and it was a battle to get him to stop. So many medications and tests had to be run to make sure we got to the bottom of it. It was a very expensive and trying time, but the insurance was so quick with the claims and reimbursement. They said it could be a few weeks but every time we submitted a claim, it was only a few days. We are so grateful for the quick turnaround with reimbursement especially when money is tight.

Definitely not worth continuing. They refused to cover routine preventative vaccinations, and the ones which were covered were reimbursed at a fraction of the customary cost. They also refused to cover allergy treatment, though failing to treat leads to skin infections. I do not want to continue paying high premiums only to find out what they won’t cover in the future. My family will take that money and self insure, again.

DOES NOT PAY A DIME!!! I hv spent months tryn to get them to approve an estimate & pay the amount do for the covered vet visits! Calling weekly jumping through all their hoops. My claim has now been sitting in the claims department desk with everything they need for three months. I don’t know how this shows that they have such a high rating. They are by far the worst company I have ever dealt with they do not care about the animal one bit. They’ll tell you they’re thankful for your continued loyalty as a customer, but they’re just thankful you’re paying the payment while jumping through all their hoops so that they don’t have to pay anything.. I have spent hours on the phone with themover the last six months! it’s become like a part-time job I have finally given up. They finally wore me down. Please do yourself a favor and do not waste your time and your money with this company. It will only bring you heartache. My next step will be the BBB.

Horrible Pet Insurance! I had insurance with this company for 3 years. They raised my premium every year, which was more than doubled by the 3rd year. I had accident insurance and when my dog needed a CrCL knee ligament surgery after partially tearing it hiking and then fully tearing it playing stick shortly after. She was diagnosed by 3 vets to need surgery for an orthopedic injury, the company claimed it was an "illness" not an accident to they didn't have to pay the claim. I fought it in appeals, and they still claimed it was a "disease" my dog had, so wasn't an accident they didn't want to pay for. Horrible! I am out thousands of dollars for something I had pet insurance that should have covered. Please don't fall for their scams!