ASPCA | Pet Insurance Review

It is easy to setup a policy on the website, but try to terminate a policy; it's like pulling teeth. If you e-mail them, they don't respond, when you call them, the customer service extension has a long queue. If you call and speak to the sales department they are clueless and only try to upsell you on a product you don't want to begin with. Once you get through to cancel the policy, they try to talk you out of it and tell you they are best company cause they cover more than all the others. WRONG!! If your dog is diagnosed with a hereditary illness, they will cover the loss the first time and at renewal, it will be a pre-existing condition and you won't get a dime. Pet Plan US - www.gopetplan.com offers a Guarantee for Life Policy which covers hereditary conditions and will not consider it a pre-existing condition in the future; plus great customer service!!

I do not recommend ASPCA. They do not return my phone calls and half the time do not answer their phones. We recently sumbitted a claim that should have been covered by our plan, but they denied it for no reason. After we called to dispute, they completely changed our claim, from an injury to an illness. My dog was injured not sick! Shop around before using them!! Also, they were supposed to get back to us and they still haven't. We are canceling immediately and looking for other coverage.

Check out www.aspcapetinsurance.com - it's awesome, they are so friendly!

They covered a very expensive surgery for my dog (almost $3000) as well as his shots and dental cleanings. I've been with them for years and would recommend them to everyone!

Been with this company since 2000 just found out about the "small print" of pre-existing/recurring illness. They dont go by date of first applying BUT renewal dates that are done annually. Only have 180 days from diagnosis. cure and last treatment. ER vet visits they dont cover all ot of expenses. Also when they do they take a good chunk off the fee before they process the deduction.