ASPCA | Pet Insurance Review

To the Petshealth Customer Satisfaction Department:Thumbs up to Petshealth for providing such good service during the past year, which has been a tough one for my cat Heathcliff. I thought I'd take the opportunity to report back to you with the good news that he's bounced back from his three illnesses and is doing great now. On the renal failure front, he's been asymtomatic since a re-check on 07/07/09 (confirmed in a regularly scheduled check-up on 10/30/09), and his last treatment for it dates back to 07/07/09. As for his ulcer, he has been asymptomatic as of that same 07/07/09 re-check (also confirmed in that same regularly scheduled check-up on 10/30/09), and his last treatment for it was 10/23/09 -- we had continued with treatment as a defensive measure since July. Finally, he's been asymptomatic re his gastroenteritis/pancreatitis since that same regularly scheduled check-up on 10/30/09, and his last treatment was 11/27/09 -- again, we had continued with it as a defensive measure since October. Petshealth's service has helped to defray a significant part of the costs associated with these three illnesses. I am very glad to have had this help, and wanted to share the good news of Heathcliff's recovery on all three fronts. Sincerely, Dean

After committing to a long term treatment for my pets allergies I was notified that the treatment would no longer be covered since it had occurred in a 'prior' plan period. In other words, they only covered ANY condition for the first year of coverage. ALL conditions are then deemed preexisting at the time of renewal. Is this not the complete antithesis of our understanding of medical insurance?!?!?!?!

We enrolled our 6 year old cat George in the pet health insurance plan. He was doing well but we had had such major expenses with his sister Gracie (unfortunately we had not enrolled them when we got them) that we knew we might need help in the future. George developed some gastrointestinal problems and it has been such a blessing to have the coverage. We were so pleased that when we adopted our rescue dog Toby we immediately enrolled him, too.

I have a 7 mo old yellow lab she got really sick just before thanksgiving. I had her originaly at Mass Vet Referal Hosp, in Woburn Ma, then I had her to my vet 4 times over the next 10 days running test and whatever. All together my bills totaled almost 1500.00 after submitting all the claims I paid I recieved checks totaling 760.00.The Ins. Co says on their Web site "#1 Does the Company pay based on your vet bills? Find out how your pet insurance reimbursements will be determined.Some companies pay a percentage of your veterinary bills,while others pay only a fixed amount based on a benefit schedule. We pay 80% of allowable covered veterinary charges,BECAUSE WE BELIEVE YOU SHOULD BE REIMBUURSED BASED ON YOUR ACTUAL VETERINARY BILLS". Well guess what, thats not how they pay they take the AVERAGE VET bill from the area I was told "we take all the claims such as an office visit and determine what the average cost in the area is". They have an average for everything, well isn't that a schedule, if you have a list of how much you payout isn't that a benefit schedule? I think all the ticked off clients should get together and sue them on the grounds of false advertising.

I asked all kinds of question due to I had experience with my other cat(pass away)at 22yrs old. What I went through money wise I took out insurance on my cats. 2 cats are under VPI (which I love but premium go up every year, by age of cat) So with ASPCA I thought I would be covered and when I took my cat in they denied the bill. They get into the program and then when you need it they say it is not covered. WHAT A RIPOFF COMPANY - SHOULD BE INVESTIGATED. I am paying outrages premium a month and I am on disablity.