ASPCA | Pet Insurance Review

My poor cat had an abscess in her mouth that burst through her face. She needed emergency surgery, and had some teeth removed. During her emergency surgery, the Doctor had to remove the abscess material from the other teeth, and clean those teeth in order to inspect them thoroughly, to see if there were any other abscesses in her mouth.Of the many procedures that the ASPCA Petshealtsh Care Insurance (Hartville Group) denied, was the cleaning of her teeth, saying it was a ‘Wellness’ procedure, a dental cleaning, which was an exclusion under the Policy!! This was NOT a Wellness Dental Cleaning, this was a possible live sparing surgery, in which the teeth had to be thoroughly inspected. My poor Li’l Girl later passed soon after, from possible complications from the abscess. This insurance company is as cold-hearted as they come, and I STRONGLY advise all others to stay away from this Pet Insurance, and for Existing Clients to CANCEL their policies. This company is a DISGRACE!!! They interpret procedures, contrary to the reasons they were ordered by the Veterinarian, so that they may be excluded from your claim. DISGUSTING & ABOMINABLE!!!!!

My cat was diagnosed with a soft tissue injury. I had a few questions about submitting the claim, so I phoned ASPCA Insurance. The representative was very helpful. I filed a claim a week later. I received an email within a week notifying me that my claim had been approved. The check was in my mailbox a week afterwards. I am very satisfied with the service and the speed with which my claim was processed.

Izzie, our 5 year old next month schnoodle has just completed her 1st. year of coverage. She had 3 issues during the year, 2 of which needed emergency treatment. She decided to open a Xmas gift early while home alone, and helped herself to the M & M candy inside. The other issue being attacked by a neighbor's dog, which required 3 staples in her backside. Our insurance coverage came in very handy, and we were happy that we had it. Customer service could not have been nicer, and the claim forms are very simple to fill out. It was handled quickly. I guess we broke even with the money we received from the insurance company, and the money we paid for the coverage. We are not pleased however, that when we were auto-renewed there was a $100.00 increase in our coverage. We will keep it this year, and if there is another big increase that you don't know about until it is already renewed,---Well--- "The Jury Is Still Out".

had an incident a couple of months ago, when my three labs found and ' ate' some of my ibuprofen caps in the vial after I left for work. fortunately my daughter discovered this and took the bunch to the vet ER, where they were very weel treated. it turned out that only Bonnie ate some pills. she is now 100 pct, jumping, swimming, very alert and playful. ASPCA reimbursed the major expenses, after some red tape. all in all, I cannot complain

I have been a client of the ASPCA Petshealth Care Insurance Company for over 11 years. I recently submitted claims on behalf of my Li'l Girl, totaling approx. $3000.00, The 1st claim totaling $1400.00 was reimbursed for a total of $300.00. A previous claim of $320.00 was reimbursed for $75.00. I am awaiting the process of the other claims, but do not hold much hope on the 80% reimbursement as stated on their policy. I will be lucky to get 25% reimbursement.Sadly, my Li'l Girl passed away recently, at the age of 18. I miss her very much, and I wish we were still together. My claim problems started with this company when Li'l Girl was jumping around like a kitten, and appeared to be doing really well. But sadly, the Claims dilemma continued and continues, when she took a turn for the worse, and then sadly passed. It is a shame that such a dreadful Pet Insurance Company exists, as I would like to grieve without having to deal with them anymore, but I feel more strongly than ever, that I have to help get the word out to others regarding the deplorable behavior of this company. I am writing to Warn others to stay away from this Pet Insurance Company. And if you are an existing member, cancel your Policy, and shop elsewhere. There are many Fine Pet Insurance Companies out there. You never know how good any Company is until you have a claim, or an issue. You can pay Premiums for Years, and think you are with a Reputable company, until one day when you need to file a claim. Get o