ASPCA | Pet Insurance Review

I was not happy with the way my claim was handled with Petie in Dec. 2010. I had insurance with you in the past, canceled and decided to try again. You received my claim on 12-3-10, and after approx. 2 weeks I called to see what the status was. I was told that you were waiting for my vet to send info. and you (ASPCA) would fax them a notice again(why did I have to call to get this initiated?) A few days later I called to see if you received the info. The rep. said no. So I called my vet and she said she sent everything you needed several weeks ago, but would fax the info to you again. I called and your rep still didn't get it. I asked my vet to send ME the copies, I sent them in myself, and my claim finally got done 1-7-11. It seemed you had the documents from my vet, all along, but for some reason the rep couldn't find them. After all that, you only reimbursed me $20. I filed an appeal and won, that happened in a few days. Now, you are not paying anything on my second cat pumpkin for the same thing. On this claim, I did get e-mails throughout the process notifying me of what was going on with pumpkin's claim. I will appeal this one and if I do not win, I will cancel. This is ridiculous that I have to go through all this. Thank you for listening. Kim

My Golden Retriever now 16 months has had a few medical issues since getting pet insurance. Lucky for me it has already paid for itself within the first 4 months of receiving the plan; not that you want to have to use the insurance....but to me it's well worth it, as health insurance continues to rise.

My boxer had a severe allergic reaction and needed several emergency and follow up visits to the vet-at least 10. These visits proved to be very costly and were charged to our credit card. With the reimbursement checks from ASPCA pet insurance we were able to offset a good portion of the cost. I would never want to refuse my "little love" care because I couldn't afford it. "Thank God for ASPCA pet insurance", they reviewed my claims quickly and I received the checks before my next credit card billing cycle.

A few years back my Cavalier King Charles ate a sock and it did not pass. A $4000 operation followed and I decided that a pet so valuable should have proper insurance. Since I have obtained Hartville insurance, Murph has stopped eating socks but has had a few claims to submit. All these claims are handled professionally and in a timely manner. We are very satisfied customers!

The claim was very easy on my part. Just email or easier fax my bill and the short ASPCA form. I thought it was great that ASPCA gathers the information they feel they need from my vet without me being the middleman. I could wish the process would be faster - but quality takes time! Fantastic.