ASPCA | Pet Insurance Review

My Doberman was bitten on the muzzle by an agressive dog who came into our yard . Annie's canine tooth was dislodged from the socket and bleeding profusely . After emergency surgery, the claim was submitted to ASPCA Pet Insurance. I had never made a claim before and was given an update on the claim process and was SHOCKED to have an 80% check arrive in less than 10 days! Great service and prompt payment.. what more could you want in protection for your very special friend?

We have an 8 year old Golden Retriever named Mia. We purchased Petshealth Ins. for her when she was just a puppy. It was recommended to us by a friend and we are so glad we have it. We've only had to use it a few times, but the service and coverage are excellent. It's so easy to file a claim. The people we have dealt with truly care about you and your pet. It's very reasonable. We wouldn't be without it and highly recommend it to others.

We purchased the insurance for peace of mind and hoping to never use it. We have had to file two claims and received prompt payments with painless submissions.

I have two 8 month old labradoodles, Husker and Sadie. Thus far they have been healthy, but knowing they would be covered if something catastrophic occurred is good peace of mind.

I was not happy with the way my claim was handled with Petie in Dec. 2010. I had insurance with you in the past, canceled and decided to try again. You received my claim on 12-3-10, and after approx. 2 weeks I called to see what the status was. I was told that you were waiting for my vet to send info. and you (ASPCA) would fax them a notice again(why did I have to call to get this initiated?) A few days later I called to see if you received the info. The rep. said no. So I called my vet and she said she sent everything you needed several weeks ago, but would fax the info to you again. I called and your rep still didn't get it. I asked my vet to send ME the copies, I sent them in myself, and my claim finally got done 1-7-11. It seemed you had the documents from my vet, all along, but for some reason the rep couldn't find them. After all that, you only reimbursed me $20. I filed an appeal and won, that happened in a few days. Now, you are not paying anything on my second cat pumpkin for the same thing. On this claim, I did get e-mails throughout the process notifying me of what was going on with pumpkin's claim. I will appeal this one and if I do not win, I will cancel. This is ridiculous that I have to go through all this. Thank you for listening. Kim