ASPCA | Pet Insurance Review

Just wanted to let you know that I was pleased with my insurance processing claim. I got regular updates from ASPCA while my claim was being followed up on and then got a refund in a timely manner. I also contacted you on my way to the hospital for some help, and I got good information from the operator who helped me. Thanks!

Rec'd email that claim was incomplete- phoned ASPCA to determine where we were deficient. They had by mail requested the records from the emergency clinic- but no one had "called" the clinic. It took me several phone calls to the manager to assure that this happened. Feel like this is insurance for people since I had to "fight" for the claim on my pet's behalf. Had I not called ASPCA to see what the delay was- the claim would've been denied.

Having chosen the Level II Plan with Continuing Coverage, it unfortunately became necessary to file a claim when my dog, Chance, developed an aggressive oral tumor. Requiring chemotherapy and several follow-ups, the cost added up rapidly. I have to say that I was extremely and pleasantly surprised with how well ASPCA reimbursed me without questioning or nit-picking every charge. They paid me 80% of the covered charges just as they had promised in the plan. I am extremely satisfied with ASPCA's performance in this instance and have now begun another plan for my other dog, Maddie. I could not be happier with the performance of the ASPCA Pet Health Plan Insurance. It delivered what it promised.

My previous dogs all developed health problems as they aged and it became expensive to give them the care they deserved. With Casey I decided to get insurance once he reached to age of 7. Luckily he has remained healthy until recently (15 years). Pet insurance has been helpful in paying for diagnostic tests. Hopefully, he has a couple of years left.

I received a phone call the other day from someone at ASPCA who informed me that since I'd paid my $100 deductible, I sould submit claims for the annual shots my little daschund gets, as well as any other tests. She made my day. I had about $160 in eligible claims that I wouldn't have considered submitting until I received her phone call. You guys rock! Linda RS