ASPCA | Pet Insurance Review

After having 2 cocker spaniels with no insurance and thousand of dollars later, I learned my lesson with the new puppy Sadie. We had her for a month and she ate everything she could. After 2 monthes they found she had a very sensitive stomach. With a pile of vet bills, we only had to pay a small part and the insurance paid the rest. What peace of mind we have taking her to the vet now that we are insured.

First phone call to determine they received the claims from the two medical providers. I followed up with both providers and they immediately re sent the claims. A second call to check on the status, they said it would be processed immediately nothing else was needed. I called a third time to check on the progress and was told that they needed 12 months of medical records from my vet. I was annoyed bur called my vet and they were sent the same day. There were two providers, I received one check and they took what they considered standard cost and then only 80% of that. Which resulted in only a 67.95% of the actual bill. I called a fourth time and was told the claim in the claims department and would be processed. Claims does not work on weekends. Why both claims were not processed together is incomprehensible as the illness was tied together. Each customer service person I spoke with appeared to be less competent than the person before. If ASPCA is one of the best, we are in trouble.

Claims are always paid in pretty quick time!!

Our 3-year-old pitmix suffered heat stroke this summer and almost died. She spent two nights in a local emergency hospital and four nights at a veterinary teaching hospital. The cost was around $3,500 and our ASPCA insurance covered about half of that. The claims were processed promptly and we received our check within a month or so after submitting them. This was MUCH appreciated.

I am pleased with the customer service dept & how knowledgeable they are when it comes to the care of your loved ones