ASPCA | Pet Insurance Review

My 9-yr-old cat Isabel had never had any medical or dental problems. But after spending a great deal of money trying to take care of my other cat (who subsequently died), I decided to purchase Pet Insurance for Isabel Less than 2 years later, Isabel developed gum disease and needed treatment, an extraction, and medications. ASPCA Pet Insurance re-imbursed me for over $600 of the cost. A godsend!

Glad I went with ASPCA pet health insurance. Fast repayments.

After having 2 cocker spaniels with no insurance and thousand of dollars later, I learned my lesson with the new puppy Sadie. We had her for a month and she ate everything she could. After 2 monthes they found she had a very sensitive stomach. With a pile of vet bills, we only had to pay a small part and the insurance paid the rest. What peace of mind we have taking her to the vet now that we are insured.

First phone call to determine they received the claims from the two medical providers. I followed up with both providers and they immediately re sent the claims. A second call to check on the status, they said it would be processed immediately nothing else was needed. I called a third time to check on the progress and was told that they needed 12 months of medical records from my vet. I was annoyed bur called my vet and they were sent the same day. There were two providers, I received one check and they took what they considered standard cost and then only 80% of that. Which resulted in only a 67.95% of the actual bill. I called a fourth time and was told the claim in the claims department and would be processed. Claims does not work on weekends. Why both claims were not processed together is incomprehensible as the illness was tied together. Each customer service person I spoke with appeared to be less competent than the person before. If ASPCA is one of the best, we are in trouble.

Claims are always paid in pretty quick time!!