ASPCA | Pet Insurance Review

I would rate ASPCA higher if they reimbursed a greater percentage of the bill. I have two vets who charge at or below competitive standard rates in a tri-county area and ASPCA claimed that their charges were high in comparison to other vets. Therefore, I did not get a full reimbursement. My past pet insurance company never questioned the bill and paid 100% - but, my premium was substantially higher. And, I have encouraged ASPCA to consider chiropractic adjustments as it has been proven this treatment is a viable precursor to invasive and expensive surgery. I do have concerns after reading other reviews about pre-existing conditions. With that said, I have found that ASPCA has excellent customer service, they are open to suggestions and take the time to answer my questions. I will do a comparative study of other pet insurance companies when I am up for renewal (as I always do, regardless of insurance companies) and if some of these issues are addressed, I will stay with ASPCA.

Originally our vet recommended it for our puppy several years ago. The first few years there I wondered why I was paying for it but now as she's getting older I realize its worth every penny. Niki had a infected gland a few months ago then an impacted tooth last month. We have the 80% plan and its more than paid for itself. Its really easy to file a claim then it takes about a month before they send the check. I wish my own health insurance was this easy.

I have used ASPCA insurance for 2-3 years now. It has been great in an emergency when I needed pet care that would otherwise be expensive. I generally end up recovering about 60% of the total cost, but the response/payment time can be very slow -- sometimes taking 4-6 weeks. It used to be much faster as a week or 2 at the most.

After an unfortunate accident that involved our Yorkshire Terrier, we made the decision to invest in our pet's health by purchasing health insurance in the event that we would have any future accidents. Turns out, it was the best decision we made for our pets. Life happens and unfortunately, so do accidents. It's very helpful to know that if something DOES happen to your pet, that there is a great service to help cover the cost of untimely vet/hospitalization bills. We are very happy with the customer service, rate of return, and attention to detail that the ASPCA Pet Insurance gives. We recommend them to everyone pet owner we know!

Very efficient experiences. The only problem I have is getting my vet's office to complete the paperwork in a timely fashion. I wish the time limit for a claim was longer.