ASPCA | Pet Insurance Review

With economy in its current state, it having Grim insured is one less worry. I believe if you have a pet you need to be able to pay for their care, for me ASPCA Pet Insurance is one of the ways I am able to do so. Grim has had bladder issues and recently had what the vet termed a FLUTD (Feline lower urinary tract disease) and possible UTI. When I submitted the claim to ASPCA Pet Insurance, they were prompt to let me know they received it. It took a couple of weeks for them to let me know that they need more information from the vet. I was not clear on what further information was needed and if it had been something I could have provided when I submitted my claim. I think those things could be better communicated. That being said, they let me know when they received the information from my vet then processed my claim within two weeks of that (it probably would not have taken that long if it had not been right around Christmas at this point [which is understandable that it would take extra time during the holidays]. Only one item of was not covered of the many items on our statement, which was the pill case treats, which is stated on their list of exclusions, everything else was covered at 80% of customary cost. Living in downtown DC, Grim's vet is the closest one to where we live, so what is considered customary and reasonable for our area is at times significantly lower than what we pay, but that is the norm for this area, and a choice we made about which vet

Katie had two trips to the vets and when she calmed down with the treatment, and the diet change I submitted a claim. It was a couple of weeks before I heard, but I did hear shortly and the claim was partially paid as I have $100 deductable.

After my beloved angel was adopted and (had unknown previous conditions at the time)I wish the dog could have been covered when cancer was discovered. I got this dog as a puppy and now have had it a year. Preventative care and some stomach issues hopefully that is all. After the horrible last year with my previous dog. This insurance has covered a good part.

Would not cover the treatment of my dogs illness because they decided the cost was five dollars above national average for such cost of illness

It took about 3 month to get money from aspca. They claimed that pet hospital wasnt sending them proper paperwork, pet hospital said that they did. Dont know whom to blaim, eather way - communication wasnt clear, and until i called both of them twice to confirm the nuinces, i didnt get check in mail which took only couple days after aspca confirmed receipt of documents . Other then that, am satisfied with aspca