ASPCA | Pet Insurance Review

I had to get many tests to find out why my cat, Muffin, was losing weight including an ultrasound and liver biopsy. Without insurance I might have not been able to do all of this. Her weight has stabilized for now.

We have had three cats covered by the ASPCA Pet Insurance plan since 2008. In general the plan has provided the type of insurance support advertised. Most years we had no claims or claims less than the cost of purchasing the insurance. However in 2013 we have had a major challenge with the insurance plan. We submitted an insurance claim for a $2,500 procedure and it was denied because we had crossed 11 days into a new coverage year and because the pet’s illness had begun earlier it was now considered a “pre-existing condition”. After discussing on the phone with the ASPCA Pet Insurance claims individual and the supervisor, who were professional in their interactions, their answer was still to deny the claim. Even though we have been continuously covered for 5 years for all three cats and had not submitted any claims for the earlier veterinary assessments and felt that there was a change in diagnosis prompting the major assessment, it was considered “pre-existing”. In fact, no matter what the diagnosis or how slow the progression of a disease if the ASPCA can prove that at any time (even a day) earlier in the previous covered year there was any indication of illness then its “pre-existing” and not covered. Anyone signing up for ASPCA Pet Insurance should be fully aware that if their pet becomes ill at any point in a covered year and they do not fully resolve the illness in that year they will not be covered when the new policy year begins, no matter the reasoning. We obvious

It's great it's simple it's fast not a lot ofPaperwork no long conversations About nothing it's great and I'm very Happy to know Chanp and Buster Are being taken care of as needed

Rusty had a very bad respiratory infection. He had different tests to determine what he had & how to be treated. He also had to stay at the vet's because he was so sick & needed several meds to be administered. I was so happy I had the insurance because the bills were very high & I was reimbursed a large amount.

My big white 23 pound kitty, named Happy, was having litter box issues. We got that all taken care of by visiting the vet. The claim was easy to file and was paid quickly. Glad I had pet insurance.