ASPCA | Pet Insurance Review

We have been long-time policyholders and we have usually had nothing but wonderful service from ASPCA. Like any other type of insurance, there are always things that are not going to work for everyone. On the whole though, we have had no problems with the way the insurance has worked for us. The customer service has been excellent - you can speak to real people when you call them, and those people have been helpful and friendly whenever I've called. I also appreciate the online services, which have really stepped up over the time we've held our insurance with this company. The fact that so much information is online now (claim status, policy details, etc.) is great and saves me time on the phone. I have been filing my claims via email for a few years now and they are processed pretty rapidly. All in all we are quite satisfied with the quality of this company's services and we would recommend them to others.

Good service and follow up on their part. Took a little longer to get payment than I would have liked, but pretty good overall. Would recommend insuring to the highest or second highest level - these things get pricey

My dog started getting sick in September. He was diagnosed with diabetes in October. October was the beginning of a new plan period. Because he started becoming sick in September but didn't get treatment until October, ASPCA would not cover any of his expenses. They said since he showed symptoms of his disease during a different plan period, he was not eligible to receive any reimbursement. This doesn't make sense and is very unfair.

Our dog had a cyst removed from his snout. ASPCA's claim forms were easy to complete and the payment came in about 2 weeks.

I've searched all pet insurance carriers and ASPCA still came out on top for the value combined with coverage. Our 8 y/o miniature schnauzer became extremely ill with gastrointestinal symptoms and had to spend a night in the hospital. Claim reimbursement was pretty quick at just under a month.