ASPCA | Pet Insurance Review

My lab mix Zoe developed a rare tumor on her anus. I thought it was from scooting at first & then had her anal glands expressed. The vet found the tumor & removed it in a timely fashion before it could develop into anything more serious. I sent in a claim and was reimbursed proportionately for the vet bill which was in the thousands.

I switched from another pet insurance co. to ASPCA and am so glad I did. My cat, Sampson, was sick with vomiting one day and diarrhea the next. I took him to my Vet where he was examined, re-hydrated, x-rayed, (thankfully no object showed up) and given 2 shots of antibiotic and one for nausea, with pills to go home with. He did recover nicely, with a diagnosis of "gastro-enteritis." My $434 claim was taken care of quickly and but for the extremely reasonable $100 yearly deductible, I would have paid only the $34. I then received a call from a very nice gentleman inquiring about how Sammy was doing. That was a very pleasant surprise but I hope that I don't have a sick kitty again for a long, long, time. I also signed up for the Well Kitty rider not only because it covers a yearly exam and shots, but also a good portion of teeth cleaning which no other company provides, that I know of. I do recommend this company to anyone that brings up pet insurance and I hope they heed my advice.

The insurance wasn't really so bad, but when it came time for a big claim, they wouldn't pay. I called them specifically because I didn't think something would be covered and they assured me it would be. I filed all the claims and continued with all the vet visits and "oh by the way, we won't pay that... you should have read the fine print... and it isn't our fault that even though you specifically asked about it that we advised you incorrectly"...

We adopted our mini-poo about five years ago. He's always been healthy, but we decided ASPCA pet insurance was the best option for us. We've only had to use it a couple of times - once when his knees were inflamed, and more recently when he contracted a blood infection due to the irresponsibility of a mobile canine dentist. We were afraid we were going to lose him, but after a month of antibiotics, he pulled through and is his usual sweet self.

I have been extremely satisfied with the service I have received regarding my claims. Any time I have called everyone has been so helpful and claims are processed quickly. I would recommend to any pet owners.