ASPCA | Pet Insurance Review

I am continually and pleasantly surprised at how easy and quick it is to speak with anyone from customer care. They are always knowledgeable, polite, and seem to be genuinely interested in the health of my pet. When I need to call for something, I have the utmost confidence that I don't have to go through several channels or be put on hold before I speak with someone. I wish all other companies followed your playbook!

Long Term customer. Very pleased with the new changes with preventive care.

ASPCA has been insuring our dog for six years of accident insurance. We have a curious dog who gets into trouble from time to time. Most recently she had an argument with a porcupine. She lost that one. ASPCA came through and save us $1000. of vet bills. It is a good company and acted speedily to help pay the bills.

Our 10 month old Cavalier King Charles Spaniel jumped off of our sofa to the floor. In doing so she sustained a neurological injury to her neck - a vertebrae was jutting into the spinal cord causing significant pain. We found this after she an MRI. This was followed by neurosurgery - a very expensive surgery that, fortunately, was completely successful. When I submitted our claim I held my breath wondering how much of the claim would be paid. I was pleasantly surprised to find that the expenses were covered and paid according to the plan we selected - at 80%. Clearly a factor of the plan we selected and also of the integrity of the insurance we purchased via the ASPCA. Obviously there was no attempt on the part of the insurance company to cut corners on this large claim. The insurance plan did everything it said it would do - and did so in a very timely manner in spite of the fact they had to obtain records directly from the vets that treated her. The reimbursement was in my account inside of 10 days. When I shared this fact with others most were surprised and had never heard good news about pet insurance. I am thrilled with this pet insurance plan and highly recommend it to others. I am thankful this coverage exists!

I have had my insurance on my 2 dogs for over 7 years and was hoping never to have to use it but August 14th, my male mini doxie was ill. ASPCA pet insurance has been wonderful--claims were processed timely and I love the new direct deposit--no waiting for mailed payments. I also liked the friendly follow-up by Bob on 10/5. I have nothing but good things to say about your company.