ASPCA | Pet Insurance Review

My cat needed surgery for a bladder stone that looked like a star that was tearing him up inside. Knowing that I could count on an insurance to help with costs made me feel as if my baby would be ok. He was then diagnosed with diabetes and the continuing care he needs is also covered, this brings me peace of mind that i will be able to afford his care and he will be happy and healthy. I only wish they would cover prescription food and supplements that are required for his care. In this case I don't have a choice as to which food to give him and they can get pricey. Otherwise, the customer care representatives have always been nice and respectful and caring.

I have 2 staffies that unfortunately have had many problems in the short year and a half we've had them that resulted in vet visits. If it's not one it's the other. Minor issues like ear infections and such to Kali's severe allergy treatments and Bailey's surgery. First it started off with a blockage while pooping. She ended up passing it herself but in the mean time, she had to stay at the vet's for a couple days getting X-Rays and ultrasounds. Even though she passed it, she still had plenty in her stomach and ended up needed surgery to remove it. All that being said, I've gotten reimbursements for claims very quickly and it's very easy to submit them. Everyone is helpful and they have even followed up after claims to see how they're doing. It's such a relief to know that my girls can get the care they need without having to stress about the bills later. With great customer service on top.

I recommend this insurance to all my friends and family. We recently had to use the insurance and I found that the claims were easy to file. They were processed quickly and reimbursement was sent promptly. I am very pleased with the efficiency of the personnel when ever I call to ask any questions.

We have been extremely pleased, on all counts.

I love the fact that customer service reps call to follow up on claims and any discrepancies that their might be on the account. Also I have been called as a follow up to appointments I have taken the dog to. The clinic also treats my dog so great and caring.