ASPCA | Pet Insurance Review

Although we've been happy with the actual insurance coverage (for the past 2 years), we've found that they provide the absolute best customer service for any other company we're doing any sort of business with. I will say they're probably tied with REI, but both are way above just about everyone else. Our calls have always been answered quickly, and the staff members are the most pleasant, attentive and caring.

Denali is a young male dog and he had severe dental problems, pain, extreme bad breath, loss of appetite, redness and swelling in his mouth for no apparent reason. We had his teeth cleaned (they didn't look so bad) and a tooth removed and thought he was done. His problems recurred soon after. Ultimately he was diagnosed with what is called C.U.P.S. (Chronic Ulcerative Paradental Stomatitis) and it is sort of an autoimmune disease and is not breed specific. Getting the diagnosis was expensive but worth it, he is on continuous medications and is doing well.

We have two dogs now that have been on the plans for over 3 years now. I would say almost once a year we have some reason that we need to go to the vet other than a normal care visit. My dogs are a bit rambunctious and like to get into things. Every time we go it is great knowing that whatever it is, we just take care of it, without worrying about the cost( within reason) just like having insurance for us, I feel like it makes the decision about going to the vet easier and makes me and my dogs happier!

You guys are always willing to help & explain. I have used your company for many years and you have always been helpful and fast with your claims.

To be honest, I have always hated insurance companies. My experience with others had me feeling that they took your money, then stalled and made excuses when you needed them. Not so with ASPCA Pet Insurance! They were there for me when I needed them, not just financially, but supportive, personal and caring. The response to my call informing them of a project $3000 breast cancer surgery for my 11 year old Siamese was, That's what we're here for. You just get Goth what she needs." The repayment was prompt, without red tape, and directly deposited to my bank account. Then they phoned to find out how she was doing! My daughter's comment was, "Wow! That's like having your human Heath Insurance adjuster someone whose kid has leukemia!" She's right. We ended up far over our yearly limit, but that's okay. The $3000 they covered meant I still had funds to cover the complications that arose.A final note: if you get a female kitten, get her spayed before the age of six months! I could have spared Goth all this pain. I didn't know and I wanted to breed her. I can't undo my mistake, but I can spread the word.