ASPCA | Pet Insurance Review

4.5

out of 5

Number of reviews 11,718

ASPCA Pet Health Insurance® is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice. Learn more about ASPCA’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Patricia Thomason

ASPCA cares about your beloved pet!

I always receive excellent customer service & even an ever gladly listening ear from all the people in customer service & claims departments.
5

out of 5

POSTED: | BY: Anna Alvarez

Thank God for ASPCA Pet Insurance

I'm truly happy with the quality of service, compassion and help that's provided to Adam and me. I was so touch when I received a call from an ASPCA rep to check up on Adam. It meant so much to us. Adam isn't just our dog, his a member of our family. I also recommended ASPCA Pet Insurance to a co-worker who just got a dog.
5

out of 5

POSTED: | BY: Tara Hopfenspirger

Fast, Easy and Reliable!

I have been using ASPCA pet health insurance for the past seven years, and they have always been reliable and compassionate. I have submitted claims for many an emergency, and I am so grateful to be reimbursed, especially for the big, expensive invoices. A rep from ASPCA will also always call to follow up and ask about my dog's health, which is much appreciated. Very happy overall!
4

out of 5

POSTED: | BY: C.M. Fleming

Overall Satisfaction

I have carried your insurance (on two Shih Tzus) for several years. I am very pleased with the ease of submitting a claim & how quickly it is processed. Also impressed with follow-up. My only disappointment - questionable coverage on health problems that are common to a breed, ie: eye or kidney problems with the Shih Tzu breed. I can understand a waiting period when first purchasing the insurance (perhaps during first year of coverage). I have not had a problem in this area, but can foresee it occurring in the future. 'Just something to consider revisiting.' C. M. Fleming
5

out of 5

POSTED: | BY: Lauren

Claims

I am very happy with the claims submission process. It's easy to email claims and the automated response notified me that they did receive it. The turn around time is pretty reasonable and I can keep an electronic record of my dogs claims in my email account.

Monthly Cost

Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.

Coverage

The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%

Payout Limits

Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option. No lifetime limits.

Deductible

$100, $250 or $500 annually.

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.

Exclusions

Pre-existing conditions, cosmetic procedures and breeding costs are not covered. ASPCA Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment. If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee. Accident-Only coverage available.
ASPCA Pet Health Insurance®, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents. Their Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice.  Preventive Care is available at an additional cost.

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