ASPCA | Pet Insurance Review

When my pups were 2 months old, I made the mistake of giving them fish oil. They were too young for fish oil and ultimately, I had to take them to the ER. After receiving my $1,800 bill for both of them, I was encouraged to get pet insurance. I shopped around and decided on ASPCA. Man, best decision ever! Since that time almost 3 years ago now, I've made numerous claims and have not had ANY issues. One pup has IBD and ASPCA covers his vet visits/follow ups AND covers his medication! They are so helpful and EASY! Whenever any of my 2 beagle boys visit the vet, I pay it up front (using my Care Credit card) and submit an insurance claim form usually by the next day. Within 30 days-ish, I'm reimbursed approximately 80%! ASPCA alleviates a lot of my stress levels when it comes to my pups. I never hesitate taking my boys to the vet. ASPCA has never given me any problems with any of my claims. As a matter of fact, their customer service reps are super friendly, helpful and professional over the telephone. They sound like they really care about my beagles! They even do follow up phone calls on the pups' health! My most recent claim (03/16) was b/c one of my pups tore off his nail while paying outside. We visited the ER immediately after the incident occurred and his regular vet the following day. I already submitted my claim and I'm confident it's only a matter of time until I am reimbursed. I recommend pet insurance to all of my friends and strongly encourage ASPCA. You won't regret it!

Although we've been happy with the actual insurance coverage (for the past 2 years), we've found that they provide the absolute best customer service for any other company we're doing any sort of business with. I will say they're probably tied with REI, but both are way above just about everyone else. Our calls have always been answered quickly, and the staff members are the most pleasant, attentive and caring.

Denali is a young male dog and he had severe dental problems, pain, extreme bad breath, loss of appetite, redness and swelling in his mouth for no apparent reason. We had his teeth cleaned (they didn't look so bad) and a tooth removed and thought he was done. His problems recurred soon after. Ultimately he was diagnosed with what is called C.U.P.S. (Chronic Ulcerative Paradental Stomatitis) and it is sort of an autoimmune disease and is not breed specific. Getting the diagnosis was expensive but worth it, he is on continuous medications and is doing well.

We have two dogs now that have been on the plans for over 3 years now. I would say almost once a year we have some reason that we need to go to the vet other than a normal care visit. My dogs are a bit rambunctious and like to get into things. Every time we go it is great knowing that whatever it is, we just take care of it, without worrying about the cost( within reason) just like having insurance for us, I feel like it makes the decision about going to the vet easier and makes me and my dogs happier!

You guys are always willing to help & explain. I have used your company for many years and you have always been helpful and fast with your claims.