1
out of 5
POSTED: | BY: Sue
Poor Service
I would not recommend ASPCA insurance to anyone. I live in one of the most expensive areas of the country, and their "usual and customary" rates do not take that in to account. Also, they routinely indicate that they need additional information and have contacted the provider. All three of my providers indicated that they never had any contact from ASPCA. The policy does not continue coverage for illness that was diagnosed in the previous policy year - unlike almost every other policy out there. So, after paying premiums for over 10 years, when my dog was diagnosed with diabetes, I had three weeks of coverage. No, I can't get another policy to cover him, so I'm stuck with them - something I'm sure they count on. Claims take weeks to be reimbursed even with electronic submission. Poor service and policy all around.