ASPCA | Pet Insurance Review

You guys are great. Great communication. It's nice to know that when our dog is sick or has an emergency that we have medical insurance to cover some of the costs. When our dog was diagnosed with a level 5 heart murmur and cancer last year, costs added up pretty quickly. I never know what is covered or not, but I submit the bills and the people at Petshealth Care navigate through them and reimburse the appropriate costs. Thank you guys.

ASPCA Pet Insurance staff are always happy to help and do so in a timely manner. Calls are answered promoptly and claims processed quickly.

When I first came to ASPCA, they were so friendly and checked on my pet. I have been with them about 5 years with only one $80.00. claim which was processed very quickly!Now my rates have gone up without notice saying my dog is 10, we charge for senior dog now, again no notice. Well my dog was hurt very bad and I finally submitted a claim, they never have called, emailed or contacted me in anyway to verify they received the claim. Still waiting for reimbursement, called to check on the status and to see if they even received it and the customer service rep. was far from when I first started. I asked why it is taking so long and why no foloow up call like they used to. She said MAM, we used to be a smaller company and could offer faster money turn around and have more time to check on the pets but we are a much larger company now and I would have to wait longer for my money then I used to.!!! so much for this company!!

My family dog had just died two months before and now my furry kid had a cancerous lump. I was so worried that i would not be able to afford to take care of her. We were lucky, it was early and treatable and we had insurance. I was able to schedule tests and procedures to make sure that nothing had spread without worrying that I was going to go broke. the claim process was beyond easy.

We compared several plans for insurance for Rae and decided on ASPCA. They have been very good for us, saving money overall when considering the premiums and co-payments. They accept claims directly from our vet electronically and pay promptly every time. I can't think of a claim they have denied, and they often call to check on how Rae is getting along - a nice personal touch. I'll rate them 9 only because we haven't used any other insurance to compare, but we are satisfied.