ASPCA | Pet Insurance Review

4.5

out of 5

Number of reviews 11,718

ASPCA Pet Health Insurance® is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice. Learn more about ASPCA’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Aaron Boyd

Don't expect to be reimbursed.

Paid the highest tier of preventative care so I keep my cat healthy. She went in for her health exam. And Aspca did not reimburse or even list the reason as to why something that was listed was not in fact covered. I'd say don't fall for their manipulation but to each their own.
1

out of 5

POSTED: | BY: Adele Firmin

Disappointed ☹️

I have had this insurance for my pup for 6 years. I have put in only two claims. One last year after his annual physical for $217. My reimbursement was $70. This year after his physical and needed vaccines and lab work. The bill was $342. When I submitted my claim, they asked for his health records for the past six years. Why???? After receiving the records, they had the nerve to reimburse me $70 again. Why do I have this insurance for. I can just open an account for my pup, put the current monthly premium ($1,448) in that account and use it for his health care., this makes more sense than giving them my money. I choose ASPCA, because I thought they would be more reliable, I guess when it comes to money no body is.
5

out of 5

POSTED: | BY: Hannah Chauvet D.V.M.

Successfuly Enrolling

I had some problems logging on to your website and a totally charming anf helpful person helped me to do it successfully.
1

out of 5

POSTED: | BY: April G

I wouldn’t have believed this until it happened to me!

After procuring this insurance for my 10 month old dog and waiting the initial 14 days before taking him into the vet (because after reading reviews, taking him sooner might result in a denial of my claim, even though I’m paying for it!). I submitted the claim for the vet visit (we purchased this insurance so that we can afford to have a dog and be able to give him the necessary care he needs). They wanted his medical records for the last YEAR (he’s 10 months old! And I’m sure the first two months before I even got him he wasn’t taken to a vet to begin with). I got the vet records from who else… the ASPCA where we took him to get him neutered where I’ve been a member for years! And my claim was denied because they didn’t get the records for the full year!!! All that’s going to happen is their team is going to reply with “ We are sending this over to our team for review now. In the meantime, please give us a call at 1-866-204-6764 so we may discuss your account in greater detail.” which is not satisfactory when you are STEALING my money! I can’t even find where to cancel this thieving policy and now I’m cancelling my ASPCA membership as well. I’m going to find a company that puts pets and their people before their greed!
5

out of 5

POSTED: | BY: Deborah

Too many increases

Happy with the insurance but every year there is an increase and sometimes a dramatic one which makes it unaffordable

Monthly Cost

Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.

Coverage

The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%

Payout Limits

Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option. No lifetime limits.

Deductible

$100, $250 or $500 annually.

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.

Exclusions

Pre-existing conditions, cosmetic procedures and breeding costs are not covered. ASPCA Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment. If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee. Accident-Only coverage available.
ASPCA Pet Health Insurance®, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents. Their Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice.  Preventive Care is available at an additional cost.

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