AKC | Pet Insurance Review

Bought puppy and bought insurance. Went for 1st exam and vet heard heart murmur. In Dec. Hope he would out grow it went to get echocardiogram in Feb. Was told i would get zero help due to not waiting another month or jan to get heart checked. Lol i know they in business to male money. But i think hearing heart murmur that a pup can grow out of and waiting more than the 30day waiting period to confirm if there is a heart issue and be told wont cover seems to he a joke. Plus there was zero follow up like i was told. I had to wait and wait and finally call to hear they woupdnt cover. Now this also after i was told in jan that by waiting till 3rd week of Feb that this woupd be covered and i should renew the policy which i did. So seems they tell you what you want to hear to sell a policy till you need to file claim. Canceling policy asap and buyer beware

The folks you talk to to start a plan, super nice, informative, and friendly. But once they got you, then you talk to claims department. I paid for the extras with Hereditary Plus. We ended up having a claim, our baby has Alopecia. Paid about $900 for treatment, meds, visits. Turned it in. Was informed our claim was denied due to preexisting conditions. I called in talked to someone in customer service. They said they do not cover preexisting conditions. I told them it’s a congenital hereditary condition, so my plan should cover it. The guy then told me I could file a redetermination request form but he doubts it would change anything. I told him you guys just use whatever you can to squirm out of a claim??? He said yes sir! I asked to speak to a manager, he said okay went to transfer me and hung up on me. This company is the worst most lying unethical pet insurance company out there and shame on The AKC for recommending them. Stay away!

This company should be put out of business.. they have every excuse not to pay a claim.. it is completely impossible to speak to anybody above a mere tell a representative who works remotely at home all across the country.. you cannot contact their supervisors or bosses.. they don't have any names to give you.. they only have PO boxes for addresses and they don't even know the name of the president or manager or owner of their company.. you can't complain to anybody.. you can't speak to anybody.. and you can't reach the AKC who they've paid to use their name.. because the AKC does not care.

Please do not get this insurance! They have covered absolutely nothing for me dog and the free month you get covers basically nothing and does not count toward your grace period for insurance cover. I have heard experienced nothing but a terrible experience. There are much better places.

This was the absolute worst pet insurance company with terrible customer support. This team will make it impossible to submit a claim and will scam you out of any reimbursement possible. I had an issue with a claim that I was supposed to be reimbursed on and they came up with every reason it wasn’t valid, even though it was. I asked to speak with a supervisor to help rectify the situation and they told me a supervisor would call me back but they never did. I will never use this company again. I’m so disappointed in the AKC name after this experience.