AKC | Pet Insurance Review

I received this company's name and information as part of adopting from the Humane Society. I immediately went home and activated the service that same day. 4 days later, I took the two girls to my regular Vet and had them examined. It turned out that they had fleas, a cold, and ear mites; all of which they received medications for. When I called PetPartners to see how to file my first claim I was told the following:1) I can't file because the policy didn't "actually" become active until 5 days after I activated it (It was only 4 days AND this 5 day waiting period was not mentioned when I activated the coverage.) 2) They don't cover fleas or mites, even though they DO consider them parasites and admit they can endanger the animal's life 3) They "might" cover the cold and I was certainly free to file the claim though the gentleman doubted they would reimburse me for that, UNLESS I was willing to move up to the next level of service. So, all in all, NOT the kind of service I had expected coming from an endorsement from the Humane Society. I cancelled the service that day(almost a week ago) and I'm STILL waiting for my refund.

My claims have been handle with quick response .

We have two English Bulldogs covered by AKC Pet Partners. This insurance is less than worthless. Veterinary completed claim forms are submitted and they ask for more records making the vet jump,through hoops. We call and are promised return calls that are never made. Unfortunately 0 is not a rating option. 1 year old female EB, severe skin allergies, hospitalized 7 days, denied claim because she was treated once for yeast in her skin folds. 10 month male EB luxating patella, claim denied, 2 days short of 180 day period, genetic problem, in spite of being aggravated by injury, claim denied. In my opinion this company should have their license revoked! Both claims were denied after SEVERAL weeks of being told "the check's in the mail".

When Violet became ill and dehydrated she needed immediate diagnostics and treatment. Her insurance covered everything except fees and taxes. The claims process was easy and I received a check for the covered amount in just three weeks. Thanks AKC Pet Insurance!

Had some questions about coverage, answered right away in the most pleasant, helpful manner. Could not be more pleased!