Red Hills Veterinary Hospital

Have been very happy with the care that our Goldendoodle has gotten at Red Hills Vet Hospital. The staff is caring and the Vets are very knowledgeable as it the rest of the staff. We will continue to take her to Red Hills for all her vet needs.

posted: 07/20/2023

I was quoted a specific price for the services I needed for my cat twice on 2 separate occasions by the receptionist over the phone. At the time, I was seeking a new veterinary clinic as I had just moved here and was looking for affordable services. I brought my cat for the appointment and when I went to pay for the services, the clinic charged me double the amount they had originally quoted me on 2 occasions. When I told the receptionist this was unacceptable, they cannot charge their clients twice the amount they quote for their services, she said sorry the receptionist made a mistake over the phone (twice) and basically too bad for me. I was clearly upset and told her how unhappy I was about this and that they should charge me the price they told me it was going to be, but she refused to make it right and could care less. I paid the amount and when I got home, I called and spoke to the receptionist and then the veterinarian. They argued with me again! Finally after much upset on my part, the veterinarian agreed to refund me the difference, which I am still waiting on. Beware of this clinic. You don't want to go in for a procedure that might cost a few hundred and then when you go to pay they charge you twice that amount and you are stuck with a bill you never expected nor can afford. This clinic lost me as a potential client on the first visit. I still feel angry over the fact they think is acceptable to do to their clients. It's bad business.

posted: 07/13/2023

They were extremely patient, when my 100lb. dog decided to be shy. The doctor came in, and got on the floor with her, to make her more comfortable. Even though she gets her shots, she always remembers how nice they are too her, and is happy to return.

posted: 08/04/2023

There is very little wait and the staff are friendly, but they definitely worry more about money than they do the animals. I used them for 7 years. My older dog I took in for surgery, it opened and was infected and they looked at it and said to leave it open, not put anything on it and it would drain and heal up. They gave me antibiotic capsules that she either threw up or spit out and they said that was all they could do. She suffered another six days and died. Last week I called about my other dog who had an abscess or tumor on her belly that had ruptured and was bleeding. I called them and let them know it would be a few weeks before I get my disability but she was bleeding and oozing and I didn't know what to do. They told me if I couldn't pay then I had to set up an appointment in a month when I could. Animal Medical Center was my next call, they got her in but there was nothing that could be done and she had to be euthanized. I will never go back!

posted: 06/19/2023

Excellent and professional staff. Were willing to see my cat during an emergency on a Saturday without an appointment while they were completely booked for the day. Definitely can tell they are a popular veterinary clinic just by how busy they are. Our go-to vet.

posted: 05/06/2023